National HME is one of the nation’s largest providers in hospice durable medical equipment (DME). The company has over 400 employees and serves thousands of hospices through their 50+ owned and operated locations around the United States and partner network. In addition, National HME offers a large inventory of hospice DME, along with an innovative technology platform, best-in-class customer service and robust reporting capabilities. For more information, please visit www.nationalhme.com.
The Branch Operations Manager is responsible for the daily operations of a branch and/or satellite location that delivers, services and picks up durable medical equipment. The Branch Operations Manager ensures that the branch is operating in a fiscally sound manner while achieving the company's mission and family standard in accordance with the policies/procedures of NHME.
Responsibilities include the following:
- Recruiting, selecting, orienting, training, coaching and managing the performance of warehouse and delivery technician staff.
- Ensures that all office and warehouse procedures and controls are aligned with Company standards as well as federal, state and HQAA guidelines.
- Monitors operations and expenses to ensure maximum profit margins.
- Manages to budgetary targets. Monitors YTD progress and corrects/modifies operational direction when necessary to achieve targets.
- Ensures service targets are met by effectively scheduling, supervising, and participating as needed, in delivery activities which occur during business and after-hour time periods, including achieving all time constraints and contract service levels.
- Oversees inventory baseline counts, recovery procedures of all lost and damaged equipment, equipment marking and tagging procedures, and the verification of equipment for proper working condition and sanitization.
- Partners with fleet management to ensure that routine maintenance and vehicle upkeep is addressed on all site trucks and vans.
- Organizes on-going staff meetings, training activities and continuing education on equipment, new procedures and processes.
- Addresses and resolves non-routine and escalated service related issues and challenges from patients, hospices and others. Ensures relationships and service integrity are maintained while implementing win-win outcomes.
- A Bachelor’s Degree is preferable but may be substituted by related work experience, two years industry related experience and/or training, or equivalent combination of education and experience. No professional certificate or licensure required, although preferred.
- Must demonstrate proficient ability to apply mathematical concepts such as basic algebra and geometry to such tasks as calculating figures and amounts. Must be able to interpret and understand monthly profit and loss statement.
- Must demonstrate proficient ability to directly supervise multiple employees in their location in a manner consistent with Company policies and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Must demonstrate proficient ability to foster professional working relationships utilizing strong interpersonal and communication skills organization-wide.
- Must demonstrate the ability to work in a standard office or warehouse setting and use standard office equipment, which may include but is not limited to: computers, fax and copy machines, and other office supplies. Requires stamina to maintain attention to detail despite interruptions; strength to lift and carry files weighing up to 10 pounds; vision to read printed materials and a computer screen; hearing and speech to communicate in person and over the phone; manual dexterity to perform job functions and stamina to frequently sit for extended periods of time. Additionally, the employee is occasionally required to walk and lift and/or move up to 100 pounds.
- Must demonstrate proficient ability and practical knowledge of personal computer use and word processing software. Additionally, the applicant must demonstrate the ability to quickly and proficiently learn to use company specific software programs and any other handheld or technology tools as required for completing job tasks.
National HME is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. National HME makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Every day, our team members make an impact on the lives of others within their communities. They are compassionate, caring, and friendly and provide comfort to those in hospice care. You will go home every day knowing that you made someone’s life better. If you are looking for work with a purpose, come join our growing team and make a difference!