Posted

30+ days ago

Location

St. Louis, MO

Description

Business Analytics Advisor

St. Louis, MO | IT
Job ID: 102340
Listed on 12/4/2020

KellyMitchell matches the best IT and business talent with premier organizations nationwide. Our clients, ranging from Fortune 500 corporations to rapidly growing high-tech companies, are exceptionally served by our 1500+ IT and business consultants. Our industry is growing rapidly, and now is a great time to launch your career with the KellyMitchell team.

Business Analytics Advisor

Job Summary: We are looking for an analyst to join our NPS & Product Experience team. This role will be the product owner for our session replay tool.

Duties:  

  • Lead the implementation of our session replay software, Decibel.
  • Work across teams to understand, document, and work through organizational and technical requirements to make the software function in our environment.
  • Be responsible for understanding the tool, keeping up with updates, and training others to use it.
  • Manage access to the tool.
  • Work cross-functionally to determine kpis and metrics the tool will measure and how those will work within our analytics environment.
  • Analyze sessions to investigate and understand feedback and analytics gathered from other sources. Analyze data, generate insights and provide recommendations for how to improve user/customer/member experience
  • Manage vendor relationships
  • Evaluate new session replay tools, as necessary.

Desired Skills/ Experience:

  • Bachelor's degree required
  • 2+ years experience leading the implementation of session replay software or being a product owner for session replay software.
  • 2+ years experience working in digital analytics, ideally using Adobe Analytics
  • Ability to collaborate across technology and operations teams, work cross-functionally, and to get things done under uncertainty.
  • Ability to synthesize data in a way that is clear and persuasive
  • Experience working within a design, user experience research, or analytics organization
  • Experience working in highly regulated industries.
  • Experience with Qualtrics preferred

*mjp123