Job Type

full-time

Posted

17 days ago

Location

Redmond, WA

Description

Summary of Position:
A Business Intelligence Analyst III reviews and compiles data to create reports along with analyzing and evaluating business systems and user needs. Documents requirements, defines scope and objectives, and formulates systems to parallel overall business strategies. Familiar with relational database concepts, and client-server concepts. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected.

Essential Functions:
Build, manage and evolve the tools required for customer support and reporting in the Service Desk
Track and report key functional metrics to reduce expenses and improve effectiveness
Business Intelligence and reporting analysis
Responsible for Business Requirements Documentation; overall gathering and creating of documents
Administration and development of business tools
Requirements gathering for process improvements
Document project requirements, processes, workflows
Work with resources and clients to produce goals and solve conflicts that arise
Work with external stakeholders to understand and investigate feedback into the service/function/product provided
Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation.
Create direct channels of communication to stakeholders and application developers that get the job done without managerial interjection
Implement a comprehensive management plan for each project and hold regular stakeholder meetings to keep all interested parties updated in project progress
Track resource allocations
Assesses the risks of various solutions and prioritizes competing business demands
Proactively resolves customer satisfaction issues
Provides analytic support by coordinating data extraction from various databases and data interpretation
Maintain efficient processes to ensure the accuracy and quality of the data
Customer daily, weekly, monthly, and quarterly report creation
Maintain efficient Quality Assurance (QA) processes to ensure the accuracy and quality of data
Active contributor in weekly department and customer status meetings
Monthly and quarterly presentation creation
Workforce management analysis and recommendation
Monthly billing creation and tracking
Combine weekly/ monthly Status report aggregation and delivery to stake holders
Action Item list management
Issues Log management

Competencies:
1. Ensures Accountability
2. Tech Savvy
3. Communicates Effectively
4. Drives Results
5. Customer Focus
6. Resourcefulness
7. Values Differences

Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine and printer. Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs.

Required Education and Experience:
Bachelor s degree or equivalent years of experience 7-10 Years of Experience

Qualifications:
Bachelor's Degree
Able to work effectively with intermediate proficiency of Microsoft Outlook, Word, Excel, PowerPoint, SharePoint, Web conferencing, Databases and willingness to learn other tools
Comfortable with ambiguity
Must be self-directed, motivated, highly accountable, flexible, well-organized and detail-oriented
Professional demeanor and ability to communicate and interface effectively with other functions and all levels of the organization
Strong written and oral communication skills; must be able to convey complex concepts in a clear and concise manner
Ability to work with confidential and sensitive nonpublic information with a high level of professionalism and composure
Position requires individual has high energy/enthusiasm and the ability to analyze/solve problems and identify opportunities
Strong interpersonal skills with the ability to build relationships cross functionally
Previous experience working in a fast-paced, high-volume, deadline-oriented environment
Strong analytical and organizational skills
Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
Ability to make recommendations on changes in approach, concepts and the design of solutions as a team member
Ability to work independently and make decisions with minimal supervision
Knowledge of general office administration, procedures and equipment
Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities

AAP/EEO Statement:
3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status or any other category that is protected by applicable law.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


About the Company

Denali Advanced Integration

Overview

Denali Advanced Integration delivers Enterprise IT solutions and services globally. Powered by strategic experts and best of breed technologies, Denali helps guide our clients through the most complex IT challenges. For more than 25 years, Denali has been among the most trusted and prominent technology providers in North America. We’re a customer-focused, family-owned IT company with a workforce of more than 400 employees who are passionate about exceeding expectations at every engagement. We make giving back to the community a priority through of a variety of philanthropic initiatives and treat everyone like family – our customers, partners and team members. Exceptional Enterprise IT, Delivered.

Website
http://www.denaliai.com

Denali Advanced Integration delivers Enterprise IT solutions and services, powered by strategic experts and best of breed technologies to help guide our clients through the most complex IT challenges. We’re your strategic Enterprise IT partner.

Company Size

500 to 999 employees

Industry

Computer/IT Services

Founded

1992

Website

https://www.denaliai.com/