Monster

Business Operations Manager - DSS North

Wyoming CAT

Gillette, WY

JOB DETAILS
SKILLS
Accounting, Billing, Bookkeeping, Budgeting, Business Operations, Capital Expenditure (CAPEX), Caterpillar Equipment, Communication Skills, Customer Relations, Develop and Maintain Customers, Disciplinary Action, Heavy Lifting, High School Diploma, Leadership, Maintenance Services, Mathematics, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Operations Management, Painting (Facilities and Maintenance), People Management, Performance Reviews, Presentation/Verbal Skills, Problem Solving Skills, Project Tracking, Property Maintenance, Public/Media/Press/Analyst Relations, Safety/Work Safety, Set Goals, Willing to Travel
LOCATION
Gillette, WY
POSTED
26 days ago

Essential Functions:

  • Address all mechanics on subjects of safety and quality
  • Complete performance reviews for your any direct reports, which may include supervisors, leadmen and technicians.
  • Actively interview and hire
  • Evaluate and promote standard
  • Work with Wyoming Machinery Company training department on scheduling appropriate training for assigned employees.
  • Set goals for service operations yearly with service
  • Perform disciplinary actions to employees as
  • Interface with technical department and attend product health meetings as Interface with warranty department as needed.
  • Maintain constant customer contacts for public relations, as well as problem
  • Settle questionable service department billing problems with
  • Settle any policy decisions dealing with warranty
  • Communication with Caterpillar when dealing with special service department projects. Help maintain a positive, progressive attitude from service department to all other departments and stores.
  • Oversee work order closure process for supervised work areas for daily WIP
  • Aid with the yearly preparation of the service department
  • Monthly, review budget results with supervisors and set goals to control
  • Working with team to prepare requests for all capital expenditures in the service department for approval.
  • Adhere to safe work practices and procedures.

Additional Functions:

  • Work with local Colleges and Vo-Tech Institute to help insure an uninterrupted supply of service technicians is available.
  • Maintain a positive and meaningful relationship with customers and
  • Lead by good example being a problem solver and decision
  • Accept and adapt to
  • Maintain good peer relations with other service and parts
  • Work with building maintenance
  • Supervise maintenance of capital

Qualifications/Knowledge/Skills/Ability

  • High school diploma or
  • College degree in business management or equivalent
  • Ability to manage and control people, decision-making and problem solving
  • Written and oral communication
  • Proficient with MS Office (Word, Excel, PowerPoint).
  • Flexibility and adaptation to
  • In depth mechanical knowledge and knowledge of service
  • Bookkeeping, accounting and math
  • Public speaking
  • Able to speak
  • Communicate clearly, precisely and logically at all
  • Basic computer

Preferred:

  • Five (5) years of prior management
  • Frontline Leadership or other types of leadership
  • Prior management of service
  • Experience with the repair process of Caterpillar
  • Direct work experience with Caterpillar or Caterpillar Reps.

Physical/Environmental Requirements

  • Exposed to dirt, grease, dust, noise, chemicals, paints and other
  • Exposed to extreme
  • Heavy lifting – up to 50
  • Prolonged walking, sitting and
  • Working in elevated position, climbing, bending, stooping, and
  • Use of all necessary personal protective
  • Use hands for simple grasping, pushing, pulling and fine
  • Use feet frequently in repetitive
  • May require travel and varying schedules.

About the Company

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Wyoming CAT