30+ days ago


Twinsburg, OH


Business/Product Analyst
Twinsburg, OH
Contract / Full time

The Product Analyst is responsible fortriaging product related issues andworking closely with Product Management and Technology Delivery (software development)onissueresolution; acting asaliaison tocross functional business partners including but not limited to,Account/Client Management, Clinical, Operations and Customer Service,to ensure our products are operating with efficiencies, accelerate feedback loops and improve product adoption. This position has no direct reports.

Department: Elixir Product Development

Supervisor: Sr Manager Product Operations

Exemption: Exempt


Gain a deep understanding of customer experience in order to trouble-shoot and triage requests and operational issues

Work closely with engineering teams to deliver quick product/issue resolution

Collaborate with product management to ensureproper handoff ofproduct enhancement requests

Act as a trusted advisor to support key business units and customers in available product offerings

Analyze request data to determine enhancement opportunities and make product suggestions

Adhere to both internal and industry best practices and productivity metrics

Foster a collaborative environment for sharing knowledge, innovation and learning

Ensure a high level of quality, and exceptional client experience, with a consistent focus on continuous improvement

Trend issues over time to identify patterns and corrective actions based on root cause analysis.

Work with internal departments and/or clients to evaluate and improve processes proactively and implement automations where possible.

Participate in business workgroups and provide meaningful feedback on future state of products

Actasasubject matter expert (SME) on assigned product(s)

Other duties as assigned


Bachelor's degree in health administration, information technology, business or related field

Minimum 5 years' experience in information technology capacity

Minimum5years' pharmacy benefit management experience

Demonstrated knowledge of NCPDP Standards

Strong data analysis and presentation skills

Strong communication skills

Ability to exercise considerable judgment, maintain confidentiality, and act in a diplomatic manner

Ability to collaboratively identify, research and resolve issues

An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills

An excellent facilitator who is experienced in resolving conflicts between different parties to a dispute

A decisive individual who possesses a strategic focus as well as an operational, implementation, and detail oriented perspective

A strategic planner with sound technical skills, analytical ability, good judgment, and strong operational focus

Ability to work with peers in a team effort

Demonstrated ability to manage multiple priorities and deadlines

A well-organized and self-directed individual

Proficient in Microsoft Office and industry related software programs

Should have the ability to work extended hours, weekends, and holidays pursuant with industry demands

Willingness to travel


Medicare Part D knowledge

Lean or Continuous Improvement orientation and background

Pharmacy claim analysis and technical experience

Project management experience

Proficient working knowledge of development collaboration tools: Jira and Confluence


Should invluce both a typical office environment, with minimal exposure to excessive noise or adverse environmental issues, and occasional local and/or overnight travel, including exposure to heat, cold, and inclement weather conditions. Mode of transportation for travel typically will include automobile and plane.


Must have the ability to sit and stand for prolonged periods of time.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.