30+ days ago




Job Description

The Business Systems Manager serves as primary technical support for the DC’s Warehouse Management System (WMS)  Supports 1.5M+ sqft distribution center as site primary POC, superuser, and trusted advisor for Operations, IT, and Engineering, to support best utilization of local DC WMS native functionality. WM System expert for all native functionality, logic, and configuration. Provides product and systems installation, configuration, and training. Project lead for systems implementations within DC. Supports go-live and operations process changes. Supports Operations and Operations Excellence with issue discovery and resolution. Knowledge of Material Handling Systems with a focus on high level troubleshooting. Serve as a POC/bridge between facilities, IT/IS, and vendor(s). Regular interaction with Operations, Engineering, Operations Excellence, IT, and Facilities teams. 

Essential Duties and Responsibilities:

  • Serves as first-line technical support for DC’s Warehouse Management System (WMS), ensuring operational system integrity. Maintains “super user” status to facilitate site systems proficiency.

  • Interfaces with Operations staff to review operating procedures and maximize system efficiencies, providing regular communication to DC Operations and internal departments regarding operational issues, process flows, customer requirements, account specific issues, etc. Includes analysis, insight, and recommendations.

  • Coordinates with Information Technology to resolve complex technical issues. Ensures issues are being identified, addressed, and resolved in a timely manner. Serves as functional user to define DC requirements for layout and design of DC databases. Investigates and recommends new technologies and information systems appropriate to the site. May work with system providers to obtain costs for system enhancements.

  • Designs, develops, and implements spreadsheets, databases, and other tools to provide ongoing analysis of operational activities (e.g., storage capacities, inventory, freight flow, transportation solutions, etc.). Identifies areas for improving service levels, reducing costs, and providing operational enhancements.

  • Develops standardized and ad hoc site, management, and/or customer reporting. Analyzes discrepancies and implements procedures to minimize.

  • Trains associates on using warehouse management system (WMS) and serves as site expert on WMS logic and functionality.

  • Serves as project lead and/or “site super user” for systems implementations. Leads User Acceptance Testing for new systems and modifications at the site.

  • Trains site staff on the use of site systems and tools to ensure compliance with standard operating procedures and improve productivity. Supports training activities during account start-ups and on an ongoing basis as needed.

  • Monitors system performance, performs maintenance and backups as needed.

  • Interfaces with customers to identify and resolve systems issues and maximize productivity.

  • Performs other duties as assigned.


  • Distribution Center. Function as member of DC leadership team

  • 10% travel required.


About the Company

Harbor Freight Tools

Harbor Freight Tools is a privately-owned, high growth multi-channel retailer and leader in providing high quality tools at the lowest prices in the industry. Founded in 1977, the company currently operates over 550 stores nationwide, offering a wide breadth of tools and related items in Automotive, Air and Power Tools, Shop and for the Home.

The company is committed to invest in and build “best practices” in everything from retail, to inventory, e-commerce, technology and merchandising. As such, it continues to seek out top-tier talent at all levels, looking for select high-energy professionals, who are creative problem-solvers and are seeking an environment which supports, nurtures and properly compensates talent and who have demonstrated a capacity to be top performers at their respective levels.

Harbor Freight Tools is a large company with a start-up feel that provides a collegial and collaborative culture dedicated to high achievement. We are committed to support and promote people based not on politics, but on their relative contribution, skill set and accomplishments. We are dedicated to generous pay for performance compensation and long-term careers. We also find that people who can combine personal accomplishment, leadership and a true commitment to teamwork thrive at our company.

10,000 employees or more