posted

30+ days ago

Location

Coral Springs, FL

Description

Does earning up to $17 - $25 per hour sound good?  So, if that sounds good… how about a new hire bonus of up to $1,000?


Role Purpose

To ensure Guests are seated at a clean and properly set table within the shortest amount of time possible. To maintain cleanliness of the restroom, perimeter of the building and parking lot. To work with W/Ws and Host/Hostesses to ensure Guests receive excellent service.

Key Responsibilities & Accountabilities

  • Promptly busses and resets tables after each Guest's departure.
  • Maintains cleanliness of restroom, perimeter of building and parking lot.
  • Checks cleanliness of the busstand from previous shift and notifies Manager of any problems. Sets up the busstand, restocks and prepares busstand for shift change and/or close.
  • Checks beautification schedule for the day and completes assigned duties.
  • Checks high chairs and booster seats for cleanliness.
  • Empties trash and spot sweeps the restaurant and bar floor.
  • Prepares coffee and iced tea.
  • Offers assistance to Guests by clearing away dishes and glassware, and refills beverages.
  • Cleans and sanitizes throughout the shift.
  • Prepares OTLE and/or close.

Key Decisions

  • Influences:
  • Guest Experience
  • Issues around cleanliness and sanitation

Measures of Success

  • Consistently fulfill the Key Responsibilities and Accountabilities above
  • Guest satisfaction scores
  • Cleanliness and sanitation

Qualification Requirements

  • Must be able to read menu items
  • Must be able to clearly communicate Guest needs to other Team Members
  • (W/W’s, door person, bartender or Manager)
  • Must be able to hear well amongst loud background noise in order to answer
  • telephone and respond to Guest requests
  • Must be able to frequently lift and carry up to 70 lbs.

Competencies

PASSION FOR THE GUEST (Friendliness, Sociability): actively contributes to fun, friendly and engaging service

? Understands how their role impacts the guest

? Displays a caring attitude towards guests.

  • Contributes to the guest experience through knowledge of job and products
  • Demonstrates a service attitude by providing support to those who are directly serving the guest
  • Consistently follows recipe directions to provide quality food that meets the guests' expectations
  • Handles special requests in a responsive and positive way
  • Utilizes customer feedback to provide a better guest experience

COMMUNICATION (Sociability, Cooperation): keeps the lines of communication positive, open and productive

  • Pays close attention to guests' and coworkers’ special requests to ensure accuracy
  • Responds positively to conflict situations and works to find appropriate solutions
  • Keeps interaction positive and productive; avoids conveying negative messages
  • Shares information with others to raise awareness of potential needs and concerns
  • Listens carefully and attentively to others without interrupting
  • Asks thoughtful questions to ensure proper understanding of the message being conveyed
  • Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions

PASSION & INITIATIVE (Drive & Energy, Dependatiblity): keeps it fun and keeps up with the pace

  • Shows guests and team members that he/she genuinely enjoys the job
  • Displays passion, energy and pride in doing the job right
  • Exhibits ability to learn the craft and a desire to continue to develop and grow.
  • Works with a strong sense of urgency and drive; pushes for quick, yet accurate results
  • Focuses on the way he/she approaches a task, not just the task itself
  • Takes independent action to improve existing systems and processes
  • Enthusiastically promotes the TGI Friday’s brand and menu items

RELIABILITY & ACCOUNTABILITY (Acceptance of Authority, Dependability, Integrity): Works hard and delivers quality results

  • Arrives on time and ready to work dressed in proper uniform
  • Attends all required shift meetings and is prepared to contribute
  • Follows proper safety and sanitation procedures; does not take shortcuts that may jeopardize quality standards
  • Minimizes wastes and costs (e.g., maintains proper rotation of inventory)
  • Balances speed of production with accuracy and quality
  • Responds to complaints about food quality issues by owning the situation and solving the problem quickly and properly
  • Uses good judgment and acts with integrity in all dealings; demonstrates consistency in words and actions

FLEXIBILITY & STRESS TOLERANCE (Stress Tolerance, Dependability): Knows that anything can and will happen and handles uncertainty in a calm, controlled manner

  • Addresses daily challenges and obstacles with confidence and a positive attitude
  • Handles multiple tasks without becoming visibly overwhelmed or flustered
  • Easily adjusts to meet changing demands and new responsibilities
  • Prioritizes effectively and multitasks to ensure all tasks are completed by the end of the shift
  • Maintains an even-tempered demeanor even in stressful situations
  • Responds calmly to problems and controls emotional reactions
  • Handles him/herself in a professional manner at all times
  • TEAMWORK & COLLABORATION (Friendliness, Cooperation): Fuels an environment where everyone pitches in and gets along
  • Recognizes the importance of working together to accomplish goals
  • Actively promotes cooperation, respect, and acceptance of all team members
  • Establishes positive and supportive working relationships with all team members to maintain a productive environment
  • Takes on additional responsibilities to ensure proper coverage during rush periods
  • Reaches out to team members when necessary to ensure timely completion of all tasks
  • Takes advantage of opportunities to set an example for new or inexperienced team members