Call Center Customer Service - FNOL Customer Service Rep - Work from home!

Please note: We are unable to consider candidates residing outside of the United States. In addition, applicants residing in the following s...

On a Typical Day, You’ll 

Accept inbound calls from engineers, technicians and other field operators reporting FNOL 

Communicate effectively while entering data accurately into a customized database 

Report underground damage to locate companies when applicable 

Provide outstanding service to customer representatives 

Analyze photos and map the correct location  

Stuff You Should Know 

You may be assigned to work on special projects  

The department functions 24/7/365, with multiple schedules to choose from!

This position is fully remote  

Required Skills & Abilities

Ability to type a minimum of 55 wpm, error free; a typing test will be required

Fully competent with Microsoft Excel, Word, Outlook, PDF’s and internet searches

Advanced phone and verbal communication skills

Active listening skills

Excellent written communication skills

Excellent reading skills; must be able to read and follow a script

Must be able to analyze and interpret photos to determine damage

Must establish an appropriate work environment within their home for work purposes; CMR provides the necessary computer equipment

Experience

6 months to 1-year previous customer service call center experience required

Experience with Microsoft Teams a plus

High School Diploma or equivalent

Okay, But What Are the Perks

Paid time off

PTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year 

CMR pays $50/month towards your internet service cost

CMR is a 4-year running winner of The Oklahoman Top Workplaces!

Pre-employment drug screenings and criminal background checks are mandatory

CMR offers a full menu of benefits including a matched 401k

CMR is an Equal Opportunity Employer