30+ days ago


Columbus, OH



Responsible for driving operational quality and process simplification based on internal stakeholder feedback and collating customer feedback from all sources.

+ Gather and summarize customer feedback across all sources, drive recommendations based on analyses and understanding of key factors

+ Monitor and understand key industry and competitive trends and share key trends with recommendations

+ Define and understand key process and drive improvements to enhance customer experience, drive efficiencies

+ Manage risks, issues and changes, responsible for tracking, researching and resolving key issues in a timely manner

+ Support product roadmap delivery by managing operational risk and compliance adherence for changes

+ Accountable for risk management, compliance and audit performance for area(s) of responsibility whether a supervisor, manager or individual contributor

+ Adheres to bank policies and procedures and complies with legal and regulatory requirements

+ Establishes or works with management to develop effective controls and processes to ensure risks are measured, monitored and controlled and compliance requirements are adhered to on an on-going basis

+ Maintains current knowledge of risk-related credit card changes that may impact assigned area(s) of responsibility

Basic Qualifications

+ Bachelor’s degree

+ Minimum of 5-7 years of experience in training, sales, marketing or product role, preferably in a financial institution, with 3+ years in credit cards

+ High School Diploma with 4 additional years of credit card related oversight experience acceptable

Preferred Qualifications

+ Master’s Degree

+ Strong attention to detail, focus on process

+ Strong verbal and written communication skills

+ Experience working with financial products preferred

+ Demonstrated ability to critically analyze situations and risks, determine paths of action, and make recommendations to remediate issues

+ Familiarity with regulatory compliance requirements for financial institutions and products

+ Proficiency with Microsoft Office Suite

EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity

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Welcome to Huntington!

At Huntington, we see it as our responsibility to look out for people. There’s a common bond that connects us all as humans, and together, we can make this world better. An amazing thing happens when we look out for each other. Even helping someone in a small way can have a huge impact. It’s the idea at the core of Huntington and one we’re trying to spread.

Our colleagues look out for people by doing the right thing with a Can-Do Attitude, Service Heart and Forward Thinking. Those are our values –simple but powerful. If that sounds like you, we hope you’ll apply to join our team. If you’d like to learn more about how Huntington looks out for people, visit

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