Posted

30+ days ago

Location

Columbus, OH

Description

Description

Responsible for driving operational quality and process simplification based on internal stakeholder feedback and collating customer feedback from all sources.





+ Gather and summarize customer feedback across all sources, drive recommendations based on analyses and understanding of key factors


+ Monitor and understand key industry and competitive trends and share key trends with recommendations


+ Define and understand key process and drive improvements to enhance customer experience, drive efficiencies


+ Manage risks, issues and changes, responsible for tracking, researching and resolving key issues in a timely manner


+ Support product roadmap delivery by managing operational risk and compliance adherence for changes




+ Accountable for risk management, compliance and audit performance for area(s) of responsibility whether a supervisor, manager or individual contributor


+ Adheres to bank policies and procedures and complies with legal and regulatory requirements


+ Establishes or works with management to develop effective controls and processes to ensure risks are measured, monitored and controlled and compliance requirements are adhered to on an on-going basis


+ Maintains current knowledge of risk-related credit card changes that may impact assigned area(s) of responsibility





Basic Qualifications



+ Bachelor’s degree


+ Minimum of 5-7 years of experience in training, sales, marketing or product role, preferably in a financial institution, with 3+ years in credit cards


+ High School Diploma with 4 additional years of credit card related oversight experience acceptable





Preferred Qualifications



+ Master’s Degree


+ Strong attention to detail, focus on process


+ Strong verbal and written communication skills


+ Experience working with financial products preferred


+ Demonstrated ability to critically analyze situations and risks, determine paths of action, and make recommendations to remediate issues


+ Familiarity with regulatory compliance requirements for financial institutions and products


+ Proficiency with Microsoft Office Suite









EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity




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