The CBCO organization is seeking an entry-level, highly motivated individual who is capable of handling a wide variety of tasks directly impacting the client experience. The Implementation Solutions Analyst (ISA) will have global responsibility for onboarding support for Commercial Banking clients. Helping our clients expand their business is a strategic opportunity for Commercial Banking and the initial onboarding experience sets the tone. The ISA will work directly with Onboarding Specialists and various operations teams to provide support to onboard the client's business to the CB products and services.
+ Collaboration with the coverage team to establish clear implementation details, enabling the implementation to be initiated expeditiously
+ Completion of project initiation tasks, including account reservation requests, product forms and early engagement of internal teams
+ Attend client calls and support Onboarding Specialists with meeting agendas and minutes
+ Responsible for various quality control reviews through the project lifecycle
+ Utilize creative problem solving and solid decision making abilities
+ Adherence to policy and procedures, and international and domestic regulatory requirements
+ Manage onboarding activities via phone, telepresence, email and in person with internal business partners
+ Own and drive identification, transparency, escalation, and resolution of risks and issues to closure
+ BA/BS Degree
+ Ability to soundly execute quantitative and qualitative analysis, draw salient conclusions and present information in a concise and effective manner
+ Strong organizational skills both personally and across the working team to meet deadlines in a fast paced environment (time management and attention to detail)
+ Strong interactive personal and communication skills and ability to influence others for positive results
+ Excellent English written & verbal communication ability
+ Experienced problem solver and critical thinker
+ Ability to take ownership, manage through conflict and mobilize internal resources
+ Adaptable to a changing, dynamic work environment
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans