The Change Manager oversees the end-to-end change management process, ensuring governance, quality, and continuous improvement across IT services.
Reporting to the Senior Director of IT Service Management & Operations, they chair CAB meetings, manage escalations, enforce documentation standards, and partner with teams to mature processes like Release Management and CMDB accuracy.
They coach stakeholders, develop policies, and deliver training to promote process adherence.
The role involves process maturation, data analysis, stakeholder engagement, and integration with incident and problem management.
Candidates need at least 5 years in ITSM, 2+ in change management, ITIL v4 certification, and experience with ServiceNow.
Preferred qualifications include advanced ITIL certifications, extensive ITSM experience, and experience in complex, decentralized environments.
The position is hybrid, with some onsite work, and requires excellent communication, process governance, and leadership skills.