The Claims Advocate (CA) is a full-time role focused on assisting clients with property & casualty claims during loss events.
Responsibilities include taking initial loss reports, setting client expectations, filing claims, coordinating with insurance adjusters, and managing claims to closure.
Requirements include providing claim reporting instructions, advocating for clients, directing emergency mitigation, confirming coverage, analyzing claim trends, and responding to emergencies outside regular hours.
Skills needed are active listening, critical thinking, service orientation, complex problem-solving, and data management.
Qualifications include 1-2 years of claims experience, a P&C license, a bachelor's degree or equivalent, and preferred professional designations. Ability to communicate complex issues clearly is essential.