Client Service Manager
Creative Financial Staffing
Grand Rapids, MI
*This role is located in Grand Rapids, MI*
Job Summary:
Our client is seeking a dedicated and detail-oriented Client Service Manager to join their team in the insurance industry. The ideal candidate will play a pivotal role in delivering exceptional service to their clients by managing policies, conducting product research, and fostering strong relationships with insurance carriers. This role requires a Property and Casualty License and a passion for client service excellence.
Key Responsibilities for Client Service Manager:
- Client Policy Management: Serve as the primary point of contact for clients, assisting with policy inquiries, renewals, changes, and claims.
- Product Research: Stay informed on insurance products, coverages, and industry trends to recommend tailored solutions for clients.
- Relationship Building: Develop and maintain strong relationships with insurance carriers to facilitate seamless service and effective resolution of issues.
- Client Support: Address client concerns promptly and professionally, ensuring a positive client experience.
- Compliance and Documentation: Ensure all activities comply with industry regulations and maintain accurate records of client interactions and policy details.
- Team Collaboration: Work closely with internal teams to ensure client needs are met and business goals are achieved.
Qualifications for Client Service Manager:
- Property and Casualty License (Required): Active and in good standing.
- Insurance Industry Experience: Proven experience in client service roles within the insurance industry.
- Communication Skills: Excellent verbal and written communication skills to interact effectively with clients and carriers.
- Analytical Skills: Ability to research and analyze insurance products to provide informed recommendations.
- Relationship Management: Demonstrated ability to build and maintain strong relationships with both clients and carriers.
- Detail Orientation: Strong organizational skills with a keen eye for accuracy in managing policies and documentation.
- Technology Proficiency: Familiarity with insurance management software and Microsoft Office Suite.
MaxSalary: USD140000
MinSalary: USD70000
About the Company
Creative Financial Staffing
ABOUT US:
Creative Financial Staffing (CFS) is a leading, employee-owned staffing firm—the largest one founded by CPA firms. CFS helps companies locate, attract and hire exceptional accounting, finance & technology professionals. With three decades of experience, CFS has developed a vast network of skilled professionals and has unique resources to better understand hiring needs, attract higher-caliber candidates and assess candidate potential.
Established in 1994, CFS today operates 30+ offices across the United States. Nationally, CFS connects companies with candidates, from entry-level to executive level, temporary to direct hire, and project support to interim management.
OVERVIEW:
Creative Financial Staffing, along with our CFS Technology Division, delivers qualified accounting, finance and technology professionals on a temporary and permanent basis across a broad range of industries. Our extensive network equips us with the resources to better understand our client’s needs, attract higher-caliber candidates, and assess their potential. We take pride in being the industry's leading employee-owned staffing firm.
100% Employee-Owned: By embracing this business model, CFS has empowered its employees to become committed owners, fostering a culture of innovation, productivity, and customer-centricity. With an engaged and empowered workforce, our customers reap the rewards.
Your Success is Our Success: Our business is all about people and personal connections, built on trust and teamwork. As employee-owners, we love what we do and we are dedicated to the success of our clients and candidates.
Highly Qualified Professionals at Every Level: We are dedicated to recruiting top accounting, finance and technology talent for our clients, from entry-level to senior professionals. Our rigorous screening process includes personal interviews, professional reference checks, and employment/degree verifications to ensure a list of quality candidates.
Personal Attention: Our clients consistently commend us for our individualized focus and service. Client and recruit satisfaction is paramount to our business, and we strive to ensure each placement is the absolute best.
Our Commitment: Our core values are the foundation of our company’s culture and success. They guide our decision-making, foster collaboration, and create a positive work environment built on transparency and accountability. At CFS, our employees embody and value: integrity, teamwork, accountability, positive mindset, disciplined, and hard work.
Career Opportunities: We are growing! CFS is always on the lookout for team-oriented, enthusiastic, entrepreneurial, and customer service-driven professionals to join our team. If this sounds like you, join us and discover what we're all about!
Headquarters:
21 Custom House St.
Suite 210
Boston, MA 02110
Interested in learning more about our current opportunities? Join our talent network today!