Clinical Informatics Consultant
Jacksonville, IL, US
7 days ago
The Clinical Informatics Consultant I serves as a resource and liaison in the development, implementation, and support of health information technology. Triages incoming issues and requests and determines remedial and/or escalation procedures. Conducts testing and maintenance of clinical applications and related technology. Develops and facilitates education to ensure competency related to all aspects of hardware and software. Partners with nursing staff, administration, and IS colleagues to identify and implement new and/or enhanced technology and process solutions.
Bachelor's degree required; Bachelors in Nursing preferred.
Current IL RN license required.
- A minimum of two years acute care bedside nursing experience is required. At least one year bedside nursing is preferred to be recent experience.
- A minimum of two years applied technical experience in a clinical environment or experience with electronic medical record systems required.
- Excellent communication skills, both verbal and written, and the ability to communicate effectively with all levels of staff using technical and non-technical verbiage.
- Availability to participate in evening, night and weekend 'on-call' rotation as required for 24 hour, 7 day a week support of systems.
- Proven track record of excellent critical thinking skills and independent problem-solving abilities.
- Working knowledge of Word, Excel, PowerPoint and Access.
- Light physical effort.
- Acts as the first level of support to users. Researches, responds, and resolves questions in a timely manner.
- Maintains detailed documentation regarding user information, issue identification, and all courses of action taken. Follows up on service requests to determine the status of calls and to ensure the highest level of customer service and satisfaction.
- Interacts with network services, system administrators, and/or application teams as needed to restore service and/or identify and correct problems. Simulates or recreates end-user issues to assist in troubleshooting; and recommends system modifications to reduce future issues.
- Follows and strictly adheres to the IS Change Management process.
- Gathers end-user and business requirements to innovate new functionality and/or enhancements to meet end-user and organizational needs.
- Monitors system changes for unintentional consequences to interdependent systems and/or workflows. Reports resultant issues and assists with mitigation and resolution efforts.
- Tests software and hardware to validate changes, upgrades, and vet new functionality.
- Participates in design, development and facilitation of training to meet technology education needs for clinical staff.
- Participates on major projects, upgrades, and initiatives in design, testing, training, and go-live support.
- Assures coordination and alignment of change requests/new functionality with informatics, IS, and clinical colleagues.
- Acquires and maintains current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers.
- Researches new technology and advises supervisor of Clinical Informatics of opportunities, risks, benefits, and return on investment.
- Supports development and achievement of departmental goals and initiatives in positive constructive manner at all times
- Must be flexible to provide support and training for a 24/7 operation.
- Performs other related work as required or requested.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.