Cloud Operations Program Manager - Custom Billing
Microsoft
Reno, NV
If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Business Operations - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work.
At Microsoft’s Operations Service Center we have a passion for customers, partners and technology. As a member of the Cloud Services Operations team, you will coordinate and manage scale cloud processes across multiple Go-To-Market motions. The team sits within Microsoft Business Operations (MBO) and is responsible for successful and compliant processing of transactions that enable and support Microsoft Azure customers. You will be joining a team that focuses on results, works together to solve problems, and is committed to developing people.
The Cloud Operations Program Manager role interfaces with Engineering, Launch, Sales, Finance, and various Support organizations to operationalize cloud products, workloads, and programs across both modern and legacy sales motions. Responsibilities include process incubation, transaction management, and escalation support. Additionally, the role is accountable for driving operational excellence of Cloud Transactions.
Qualifications
Required/Minimum Qualifications
- Bachelors Degree in Business, Operations, Finance or related field AND 4+ years work experience in program management, process management, process improvement
- OR equivalent experience
Preferred Qualifications:
- 5 + years experience in Operations, Program Management, or Project Management.
- Knowledge of and experience in managing cloud transactions
- Experience working with Azure usage data
- Proven ability to deal with ambiguity and work effectively in situations involving uncertainty or lack of information.
- Demonstrated thought leadership, innovation, and execution management; ability to influence without authority.
- Experience working in a pressured environment to tight deadlines when required.
- Broad working knowledge of Microsoft including business groups, segment and support functions including multiple channels and business groups.
- Deep understanding of the Microsoft Sales Infrastructure and Process
- Understanding of Microsoft’s cloud offerings and license models.
- Continuous Process Improvement Mindset.
- Strong understanding of current MS Commercial processes including documents, systems, and organizations.
- Adept in Process Design and Execution.
- Experience writing and using queries for Database Management Systems (DBMS) such as SQL and KQL.
Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $94,600 - $183,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $122,000 - $200,500 per year.
Microsoft will accept applications for the role until March 24, 2025
Responsibilities
- Execute specific operational functions for Cloud Operations, including specific Azure offerings such as, Conditional Credit Offer (ACO), Tiered Azure Consumption Discount (ACD), and other custom Microsoft Azure Consumption Commitment (MACC) motions.
- Support critical pre- & post-sales cloud issues and escalations to resolution across stakeholders.
- Build and scale processes and capabilities to enable the inevitable growth in volume of Cloud Customers.
- Document and share learnings relating to cloud operations encompassing systems, tools, stakeholders, and processes.
- Understand the controls that drive compliance and provide direction to enable new commerce motions.
- Drive continuous process improvements via analysis and identification of opportunities with a global consideration.
- Leverage reporting and analytics to manage end-to-end transactional functions.
About the Company
Microsoft
Make your mark on the world’s most used technologies. Develop the next hit mobile application. Pioneer a startup that could be the next big thing. At Microsoft, you choose your path.
Headquartered in Redmond, Washington, Microsoft is a top innovator in both the consumer and enterprise technology industry. Just a few of the many things our products do are unleash creativity, connect businesses, and make learning more fun. But our continued success is based on one thing: our employees. We hire amazing, talented people and give them the opportunities—and the tools—to succeed.
WHY MICROSOFT?
As a Microsoft employee, you’re surrounded by a diverse group of the smartest people in your field. This fosters new ideas, better business results, and creates a dynamic work environment. In the office, you’re constantly challenged and supported by your colleagues. Every day holds something new and exciting.
We also offer unparalleled depth and breadth of career opportunities. As an industry leader in multiple fields, working for Microsoft means being able to do whatever you feel passionate about—and being able to make an impact in that field. From day one, we give our employees significant responsibility. This means that you’ll know that you directly contributed to something that has a positive impact on people worldwide. Whether you choose to work in management, dive deep into the newest technology, or explore multiple professions, you’ll find everything you need at Microsoft to drive your career—and to make a difference.
WE GET IT – YOU’RE MORE THAN YOUR JOB
Everyone works differently and is motivated by different things. We also understand that there’s more to you than your job. That’s why we offer competitive pay and a wide assortment of benefits-- to help you make the most of life at work and away from it.
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