Collections Analyst - Mid-Level

Our client, a leading energy services provider, is seeking an experienced Collections Analyst to join their team. This role focuses on managing and resolving complex, high-risk collections accounts within the gas utility sector. The ideal candidate will bring strong investigative, analytical, and customer service skills to navigate sensitive billing issues and support revenue protection efforts.

As a Collections Analyst, you’ll work cross-functionally with internal teams, outside agencies, and customers to ensure timely payment resolutions while maintaining a positive customer experience. This is a great opportunity for someone with a strong collection or billing background who thrives in a fast-paced, analytical environment.

This role is onsite in Springfield, VA.  Per our Client Contract, candidates must be Green Card Holders or U.S. Citizens.

Responsibilities

• Conduct in-depth account reviews for residential and non-residential gas accounts within internal business systems.
• Investigate high-risk collections matters, including damage claims and billing disputes.
• Communicate directly with customers, contractors, government agencies, and outside collection partners.
• Support third-party damage collections efforts and manage internal/external inquiries.
• Ensure accurate billing adjustments, account changes, and customer communication.
• Collaborate with internal teams and law enforcement regarding revenue protection investigations.
• Maintain detailed documentation of findings and actions.
• Adapt to evolving business processes to support customer experience improvements.

Qualifications

• Bachelor’s Degree in Business, Statistics, Finance, or a related field is preferred.
• 3+ years of analytical or collections experience in a corporate or utility setting.
• Excellent communication skills – both written and verbal – with the ability to explain complex issues to diverse audiences.
• Microsoft Office proficiency (Excel, Word, Outlook, etc.)
• Strong customer service and problem-solving skills.
• Skilled in SAP, Oracle, or similar business information systems.
• Analytical mindset with the ability to investigate and interpret data.
• Strong attention to detail and ability to handle multiple priorities and deadlines.
• Comfortable working independently and using discretion in decision-making.
• Process-oriented with knowledge of business process improvement practices.
• Experience in utilities, energy, telecommunications, financial services, or insurance is highly desirable.
• Spanish-speaking skills are a plus.