Commercial Strategic Operations Director

Description

Position Summary:
The Commercial Strategic Operations Director is a pivotal leader in driving operational excellence and enabling profitable growth across all revenue-generating channels. This role combines strategic planning, operational execution, and analytical rigor to optimize processes, build and track key
performance indicators (KPIs), and lead cross-functional initiatives that align with long-term businessobjectives. This role is responsible to scope and execute high-impact strategic projects, such as market expansions and channel optimization strategies, while serving as a key driver for critical cross-functional processes such as the go-to-market (GTM) strategy.

We offer competitive pay and a benefit packagethat includes: medical, dental, and vision coverage, employer paid life & disability, paid time off, 401k retirement plan with employer match, and tuition reimbursement assistance. Additionally, we offer exclusive employee discounts on both our glass and pottery products and at our exquisite restaurant.

Primary Duties and Responsibilities:
Data-Driven Performance Management

• Develop, implement, and manage KPIs and dashboards to measure the performance of all revenue-driving channels, including retail, e-commerce, wholesale and corporate.
• Provide actionable insights based on data analysis to improve efficiency, profitability, and decision-making across channels.
• Partner with finance and analytics teams to ensure alignment on financial metrics and reporting frameworks.

Process Optimization:

• Define, document, and refine processes to improve operational efficiency and scalability across retail, e-commerce, and wholesale channels.
• Identify bottlenecks and gaps in existing workflows, proposing and executing solutions to streamline operations.
• Establish a culture of continuous improvement by implementing best practices and fostering cross-functional collaboration.

Strategic Project Leadership:

• Scope, plan, and execute discrete strategic initiatives, such as
  • Price changes
  • Sales channel growth initiatives and customer analysis
• Develop business cases, manage timelines and budgets, and deliver recommendations to seniorleadership.

Cross-Functional Program Management:

• Lead project management for key cross-functional processes, including product launches andseasonal packaging development.
• Ensure alignment across marketing, merchandising, operations, and sales teams to deliver seamless execution of initiatives.
• Facilitate regular updates, manage dependencies, and resolve risks or blockers to achieve project goals.

Qualifications

Key Qualifications:

• Education: Bachelor’s degree required; MBA or advanced degree preferred.
• Experience: 4+ years in consulting, strategy, operations, or project management roles preferred; familiarity with retail, e-commerce, or wholesale industries is a plus.
• Analytical Skills: Proven ability to develop and track KPIs, analyze complex datasets, and deliver insights to drive decision-making.
• Strategic Thinking: Ability to scope and execute high-impact, long-range projects with a focus on profitability and scalability.
• Process-Oriented: Strong experience in defining and optimizing business processes to improve efficiency and outcomes.
• Project Management: Demonstrated success in managing large, cross-functional initiatives with competing priorities and tight deadlines.
• Communication: Excellent written and verbal communication skills, with the ability to influence and build relationships at all organizational levels.
• Tools: Proficiency in tools like Excel, Tableau, SQL, and project management platforms such as Asana or Monday.com.

Key Competencies:

• Ownership Mentality: Takes initiative, operates with a sense of urgency, and is relentless in driving results.
• Collaboration: Strong team player who thrives in a cross-functional environment.
• Adaptability: Comfortable navigating ambiguity and managing change in a fast-paced environment.
• Attention to Detail: Highly organized, with the ability to manage multiple priorities while maintaining accuracy.

• Ability to prioritize tasks and manage multiple projects simultaneously in a fast-paced environment.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually quiet.