Seeking a Communications Specialist to manage strategic communication within the Business Relationship Management team. Responsible for developing and executing communication strategies, crafting clear messaging, and utilizing various channels to enhance stakeholder awareness and collaboration. Supports the IT Customer Excellence Liaison (ICEL) program by coordinating with government-appointed ICELs, tracking requests, and ensuring effective communication and resolution of issues. Requires at least 5 years of supporting similar communication roles, strong written/verbal skills, attention to detail, and ability to collaborate across teams. Preferred qualifications include experience with liaison programs, ITIL principles, and stakeholder engagement strategies. The role involves managing multiple requests, maintaining records, and improving communication processes to promote service transparency and customer satisfaction.