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Complaint Unit Office Support

Axelon

Marlborough, MA

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JOB DETAILS
SALARY
$1–$24.02 Per Hour
SKILLS
Administrative Skills, Communication Skills, Content Management Systems (CMS), Database Administration, Establish Priorities, Multitasking, Operational Support, Organizational Skills, Proofreading, Regulations, Reporting Skills, Team Player, Technical Support, Telephone Skills, Writing Skills
LOCATION
Marlborough, MA
POSTED
5 days ago

Job Title: Complaint Unit Office Support

Location: Marlborough, MA

Duration: 8 Months

Summary:

  • Supports the effective operation of the Division through administrative and technical support.

Responsibilities:

  • Prepare reports and proofread correspondence.
  • Respond to inquiries regarding regulatory inspection and investigation activities, including public record requests.
  • Process and enter complaints into the CMS federal database and the Division's HCFRS system upon receipt.
  • Maintain database updates relative to cases.
  • Respond to external inquiries and provide information.
  • Communicate with providers and other agencies to obtain missing information as needed.
  • Support other operations within the Bureau's Marlborough office, including reception and phone coverage.

Requirements:

  • Ability to communicate effectively.
  • Ability to work independently and in teams.
  • Organizational skills.

Preferred Skills:

  • Ability to write concisely.
  • Ability to multitask and prioritize.
  • Ability to prepare documents and reports accurately.
  • Ability to use proper grammar, punctuation, and spelling.

About the Company

A

Axelon

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