The Analyst, Program Operations – Training and Communications primarily responsible for assisting with compliance program training and communications including developing and deploying compliance courses, creating of awareness campaigns and other communications, managing the Ethics Compliance intranet and SharePoint sites, as well as policies and procedures, administer conflict of interest process and respond timely to requests for information, support hotline intake process and analysis of hotline trend data for use in training, communication and to identify Ethics Compliance Program improvements.
The Analyst, Program Operations – Training and Communications will support the Compliance investigation process by reviewing hotline reports, classifying allegations according to appropriate risk level, identifying the proper internal investigation resource, assigning matters for investigation and monitoring the investigation progress against performance metrics.
To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.
- Assist the Vice President Compliance Program Operations, Chief Privacy Officer, in developing and deploying training, communications, to continuously education and communication that improve efficiency and collaboration with the compliance function and between the Ethics and Compliance Department and other functions. This will include working with multiple vendors, internal stakeholders and management.
- Assist with the development and deployment of training, communications and awareness efforts report on the effectiveness of the Company’s Compliance Program.
- Assist with the planning and implementation of compliance program projects, including coordinating project staff, documentation, performance tracking and results measurement.
- Performs initial intake and monitoring functions for the corporate hotline.
- Regular and reliable attendance.
- Perform other duties as assigned.
Position serves both internal co-workers and external customers, clients, patients, contractors, and vendors.
Access to and/or works with sensitive and/or confidential information.
Exhibit an understanding of healthcare compliance programs, an ability to leverage creative and innovative thinking and the organizational skills to simultaneously drive multiple projects to timely completion. Skilled in the use and customization of various technology platforms and tools.
Not responsible for supervising employees.
KNOWLEDGE, SKILLS ABILITIES:
The requirements listed below are representative of the knowledge, skills and/or abilities required.
Education: Bachelor's Degree
Experience: 2+ years of experience
Skills and Abilities:
Business Mathematical Skills -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
Moderate Computer Skills -- Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases, and presentations to support business objectives
Moderate Communication -- Regularly uses moderately complex oral and written skills. May train others in functional areas, interacts with others and makes presentations to department or middle management.
Varied Business Problems -- Problems are varied and requires analysis or interpretation of the situation. Problems are solved using knowledge and skills, general precedents and practices.
Job Specific Impact -- Decisions generally affect own job or assigned functional area.
Foundational Judgement -- Results are defined and existing practices are used as guidelines for how to complete work activities; works closed with supervise/manager who provides broad guidance and overall directions.
Project Management: Handle multiple projects simultaneously including task delegation, project oversight, and resource allocation.
PHYSICAL AND MENTAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Repetitive motion of upper body required for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT AND TRAVEL REQUIREMENTS:
Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.
In hospital environment, may be exposed to hazards and unusual elements, which may include but are not limited to bloodborne pathogens and / or contagious illnesses, toxic chemicals, and biohazardous materials which may require extensive safety precautions and the use of protective equipment.
Noise level in the work environment is typical for an office and/or hospital environment.
Moderate overnight travel (up to 30%) by land and/or air. Remote arrangements may require increased travel.