The Concierge plays a vital role in the Front Office team, providing personalized, professional service to enhance guest experiences.
They greet and assist guests, offer local recommendations, coordinate special requests, and promote hotel amenities.
The role involves supporting check-in/out, managing reservations, liaising with guests and vendors, and maintaining knowledge of local attractions.
Strong communication, a friendly demeanor, and local area familiarity are essential.
Qualifications include previous guest services experience, organizational skills, and flexibility for nights, weekends, and holidays.
The position is primarily indoors, requiring active standing, walking, and lifting.
This description may evolve; the employer reserves the right to modify duties as needed.