Consumer Support Tech
Jobot
Inglewood, CA
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JOB DETAILS
SALARY
$20–$28 Per Year
JOB TYPE
Full-time, Employee
SKILLS
Access Control, BASIC Programming Language, Billing, CCTV, Call Centers, Cloud Computing, Communication Skills, Control Systems, Customer Support/Service, Help Desk, Information Technology & Information Systems, Internet/Online Service, Modems, Online Customer Support, Presentation/Verbal Skills, Product Support, Radio Frequency, Technical Support, Telephone Skills, VoIP (Voice over IP), Writing Skills
LOCATION
Inglewood, CA
POSTED
14 days ago
This Jobot Job is hosted by: Tim Fallman
Are you a fit? Easy Apply now by clicking the "Quick Apply" button and sending us your resume.
Salary: $20 - $28 per hour
A bit about us:
**THIS IS NOT I.T. HELPDESK OR COMPUTER TECH SUPPORT**
**this IS a CUSTOMER technical support position helping consumers fix technical issues with access control systems**
Located just north of LAX, we are a long standing, trusted manufacturer of a variety of innovative Control Systems and pride ourselves on maintaining one of the best customer service departments in the industry. Currently, we are in need of a Consumer Support Tech who has the following skills and knowledge...
Why join us?
- Competitive hourly rate!
- Great Benefits Package!
- Growth opportunities!
- Profit Share
- 401k
Job Details
The primary focus of the Consumer Technical Support team is to provide technical support to customers using our products, and to provide support for online services, including gate operations, keypad entry systems, RF card FOBs, CCTV Cameras, Cellular, VoIP, IM Server Modem, and the Cloud.
Job Responsibilities:
1. Answering phone calls from Contact Center Queue from callers having questions and issues with our Products and Services
2. Live Chats regarding our Online Services and issues.
3. Offering technical support for products and services to End Users, including basic programming and assisting with software questions.
4. Looking up accounts for Online services and answering questions related to these services including billing and payment options.
5. When needed, assist Consumers in using the Website Dealer Locator to find a local service provider.
6. Documenting issues that may arise from calls on recurring issues.
7. Complete specific task given related to customer support.
Job Requirements:
1. Good verbal and written communication skills
2. Ability to handle difficult or upset Users.
3. Basic Computer Knowledge and skills.
4. Good Attendance Record.
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
About the Company
J
Jobot
About Jobot
At Jobot, we are disrupting the recruiting and staffing space by:
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Using the latest AI technology to match jobs to job seekers.
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Having a culture built on kindness and respect.
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Hiring experienced recruiters who believe in providing the best possible service to their clients and candidates.
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Leveraging Jax™, our proprietary recruiting platform, to expedite and enrich the hiring process.
Jobot is proud that our Jobot Family consists of top-performing recruiters from nearly every industry. Experienced recruiters know their client's needs, industry nuances, and how to find a great culture addition to join their teams.
COMPANY SIZE
500 to 999 employeesINDUSTRY
Staffing/Employment Agencies
FOUNDED
2018
WEBSITE
https://jobot.com/