Contractor Manager – Fiber to the Home (FTTH)

At Omni Fiber, we're expanding high-speed fiber networks that power communities forward. As we grow, we're looking for a results-driven Contractor Manager to oversee residential FTTH installation and repair partners across our markets.

This role is ideal for a hands-on operations leader who thrives on accountability, field engagement, and driving performance through metrics, audits, and strong contractor relationships.

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What You'll Do

· Lead day-to-day performance of FTTH installation and repair contractors

· Serve as the primary point of contact for all contractor-related matters

· Monitor and manage KPIs including productivity, quality, rework, customer satisfaction, and cost efficiency

· Conduct field audits, ride-alongs, and job quality inspections

· Manage onboarding, credentialing, safety compliance, and performance evaluations

· Address escalations including missed appointments, failed installs, repeat service calls, and customer complaints

· Enforce corrective action plans and recommend contract changes when necessary

· Review weekly invoicing and perform audit validations

· Partner cross-functionally with Dispatch, Network Services, Construction, and Customer Experience teams

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What You Bring

· Minimum of 4 years managing contractor/vendor field operations

· Working knowledge of FTTH installation standards, drop placement, premise wiring, and CPE configuration

· Strong understanding of telecom safety compliance

· Experience analyzing performance metrics and implementing improvements

· Proficiency with scheduling, dispatch, and reporting systems

· Ability to work flexible hours, including evenings, weekends, and emergency situations

Preferred: 6+ years in fiber-optic telecommunications, ISP/broadband experience, multi-market contractor oversight, familiarity with field service platforms (e.g., Skedulo), and knowledge of fiber construction or basic splicing principles.

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What Makes You Successful Here

· Strong leadership and influence without direct authority

· Operational mindset with focus on quality and cost control

· Calm under pressure during outages or escalations

· Data-driven decision maker

· Clear communicator across field and corporate teams

· Safety-first approach

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Work Environment

This role includes a combination of office and field-based work with frequent travel to contractor job sites. Outdoor exposure in varying weather conditions is expected.

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Benefits & Perks

We invest in our team so they can deliver an exceptional customer experience:

· 401(k) with Employer Matching Contribution up to 4%

· Professional Development Reimbursement & Advancement Opportunities

· Paid Company Holidays (8 days)

· Floating Holidays (3 days)

· Paid Time Off (15 days)

· Medical, Dental, and Vision Coverage

· Life Insurance & Short-Term Disability

· HSA with Employer Contribution

· Monthly Internet & Cell Phone Allowances

· Mileage Reimbursement

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Omni Fiber is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.