Conversation Designer (MSO)
ALTA IT Services
Vienna, VA
Location: Hybrid Work Model Reporting to Vienna, VA
Pay Rate: Open to Both C2C and W2 options
Position Type: Multiyear Contract
Description:
UX Content Conversation Designer creates engaging, user-centric conversational experiences for digital products and services
Responsibilities:
• Design end-to-end conversation flows for chatbots and other conversational interfaces like IVR.
• Write conversational content that aligns with our brand voice and user needs.
• Work closely with product managers, engineers, and researchers to define and implement conversation strategies.
• Use data, user research, and testing to iterate and improve conversations over time.
• Define intents, utterances, and response logic for AI/NLU systems.
• Help establish and maintain conversation design guidelines and best practices.
• Advocate for the user and promote accessibility and inclusivity in language.
Qualifications:
• 2+ years of experience in conversation design.
• Strong portfolio of conversational work (chat, voice, or multimodal).
• Excellent writing and editing skills with an ear for natural-sounding language.
• Understanding of design thinking, user experience principles, and accessibility standards.
• Familiarity with conversational AI platforms (e.g., Dialogflow, Rasa, IBM Watson, Voiceflow, etc.).
• Comfort with ambiguity and a collaborative spirit
Ref: #850-Rockville (ALTA IT)
About the Company
ALTA IT Services
ALTA IT Services, LLC combines experience and expertise to deliver IT talent that meets and exceeds the expectations of our clients. Since 2004, we have specialized in delivering IT services and staffing nationwide from our Rockville, MD headquarters and two regional offices located in Columbia, MD and Cincinnati, OH. ALTA provides IT staffing and services to support critical IT initiatives, including Artificial Intelligence, Program & Project Management, Enterprise Platforms, Cybersecurity, Systems Engineering & Administration, Software & Web Services, Data Science & Analytics, DevOps, Quality Assurance, Help Desk, Network Management & Support, and Training. Our team of recruiting professionals can recruit any skill necessary to support both commercial and government client needs throughout the United States.
The foundation of our business operations is that we build relationships to last. We do this by placing the highest priority on our core values of integrity, reliability, and quality. We take the responsibilities entrusted to us by our clients and IT professionals very seriously.
As a result, we are proud to say that the majority of our clients have been with us for more than a decade. We work hard every day to earn and keep their trust. That is the promise that we make to all of our clients.