Monster

CSR/Order Entry

People First Staffing

Mason, OH

JOB DETAILS
SKILLS
Call Volume, Communication Skills, Computer Skills, Continuous Improvement, Customer Relations, Customer Satisfaction, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Establish Priorities, High School Diploma, Microsoft Office, Multitasking, Order Processing, Presentation/Verbal Skills, Problem Solving Skills, Product Pricing, Record Keeping, Resolve Customer Issues, Time Management, Track Customer Issues, Writing Skills
LOCATION
Mason, OH
POSTED
19 days ago
Customer service representatives are responsible for assisting customers with product information and provide order status through phone and email.

Duties:
  • Provide exceptional customer service by promptly and courteously responding to customer inquiries and resolving issues
  • Handle a high volume of incoming calls, emails, and chats from customers
  • Assist customers with product information, pricing, and order status inquiries
  • Process customer orders, returns, and exchanges accurately and efficiently
  • Maintain accurate customer records and update information as needed
  • Collaborate with other departments to resolve customer issues and ensure timely resolution
  • Follow company policies and procedures to ensure customer satisfaction
  • Continuously strive to improve customer service skills and knowledge of products
  • Open and maintain customer accounts by recording account information.
  • Keep records of customer interactions, process customer accounts and file documents
Qualifications:
  • High school diploma or equivalent required
  • Previous experience in a customer service role is a plus
  • Excellent communication skills, both verbal and written
  • Strong problem-solving skills with the ability to think quickly on your feet
  • Ability to handle difficult customers with patience and professionalism
  • Proficient computer skills, including experience with Microsoft Office Suite
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Strong attention to detail and accuracy
Pay: $17-$20 based on experience
Work Setting: In Person
Schedule: Monday - Friday
Hours: 8am-5pm

About the Company

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People First Staffing