Customer Account Representative
Segers Aero Corporation
Fairhope, AL
Apply
JOB DETAILS
LOCATION
Fairhope, AL
POSTED
30+ days ago
Do you need Transportation? If so, please click link:
https://www.aidt.edu/aidt-transportation-request/
Purpose of Position:To maintain an exceptional relationship with each customer and facilitate communication between the customer and Segers Aero Corporation.
Essential Functions:(must be able to perform these functions, with or without a reasonable accommodation)
- Responsible for fostering and maintaining relationships with customer accounts.
- Acts as the primary point of contact for customers and serves as a liaison between internal teams and customers.
- Monitors customer accounts and proactively identify opportunities to provide additional support.
- Interacts with technical staff to help customers solve complex problems effectively.
- Effectively communicates with customers via email, phone, and in person.
- Reviews and interprets customers' purchase orders, repair orders, and other instructions.
- Generates projects and provides accurate information to shop personnel.
- Responsible for creating and managing sales orders in Aerotrac system.
- Monitors and manages customer orders from inception to completion.
- Generates quotes and estimates in Aerotrac for projects and sales orders.
- Provides customers with accurate cost estimates, status reports, and technical information as required.
- Effectively communicates with members of other departments including Production, Finance, Quality, Logistics, and others as required.
- Plans and coordinates the arrival and departure of customers goods.
- Actively engages with continuous improvement education and training and professional/personal development in alignment and uses technology to find ways to streamline and improve work processes.
- Travels meet with customers and to attend industry events.
- Confers with the manager to recommend changes such as equipment utilization, methods, and procedures to increase the efficiency of the department and promote improvement.
- Attends all safety and health training, as required, in a timely manner.
- Works when scheduled and complies with company attendance policy.
- Works overtime as required.
- Observes and practices all safety procedures and personal policies (e g Safety-glasses, ear plugs, face shields etc.)
- Other duties as assigned.
Skills, Knowledge, and Abilities:(these are required to enable the job holder to perform the essential functions of the job)
- Ability to provide verifications of US citizenship or permanent residency to satisfy ITAR/EAR restrictions
- Ability to travel up to 25%
- Excellent written and verbal communication skills.
- Proficiency in using Microsoft products and learning company systems.
- Must have intermediate to advanced Microsoft computer skills (Word, Outlook, Excel) and the ability to learn and be proficient in company-specific software.
- Must be able to maintain an effective working relationship with, and among co-workers and supervisors.
- Must be able to work with little or no supervision and take initiative.
- Must be able to use applied knowledge to formulate positive solutions to problem situations.
- Must be able to apply common sense.
- Must be able to effectively read, write, and communicate in English.
- Must be able to add, subtract, multiply, and divide, using fractions and decimals; compute percentages, ratios, and rates and interpret graphs.
- Must be able to comply with OSHA requirements and standards to properly wear all applicable PPE.
- Must be able to lift and carry up to 25 lbs. regularly and more, with assistance occasionally.
- Must be able to see within the normal range of vision with or without corrective lenses.
- ust be able to sit for extended periods of time while using hands, fingers, and wrists repetitively.
- Must be able to stand, walk, reach overhead, squat, bend, twist, stoop, kneel, and climb stairs as needed.
Marginal Functions:(Duties that are likely to be assigned to this person, unless he/she proves unable to perform them after receiving training and/or accommodations that the company judges appropriate)
- Other duties as assigned.
Experience and Education Requirements:
- Must be at least 18 years old or older and aHigh School Diploma or GED is required.
- Bachelors degree or Associate degree in Business or related field is a plus.
- Ability to travel is required.
- Minimum three (3) years of experience is required. Experience working in an aviation environment is preferred.
- Must have a valid drivers license and be insurable through the companys insurance carrier.
- Must pass a criminal background check and pre-employment drug screen.
Work Conditions:
Works in an office environment and frequently subjected to the plant area with moving machinery and loud noises.
Our competitive benefits package includes*:*
Three weeks of vacation
10 Paid Holidays
401(K) plan that includes an employer matching program
BlueCross BlueShield PPO medical plan
Dental and Vision (company-paid benefit for employee coverage)
Short Term
About the Company
S