Customer Assurance Technical Advisor

Now Hiring: Customer Assurance Technical Advisor

Reports to: Customer Assurance Manager

Are you ready to kickstart your career in technical support and customer service? We’re looking for a motivated and detail-oriented Customer Assurance Technical Advisor to join our team, supporting customers, dealers, and contractors with warranty and technical inquiries for Carrier and Payne HVAC products.

• Answer warranty and technical support calls for Carrier and Payne products
• Provide product usage and application guidance within manufacturer limitations
• Support both internal teams and external partners (dealers, contractors, customers)
• Respond to warranty policy questions and verify shipping invoices and credit memos
• Record discrepancies and assist with credit memo processing as needed
• Support and help implement customer and internal training classes

• Basic understanding of the HVAC/R industry, products, or systems
• Excellent verbal and written communication skills
• Strong customer service mindset
• Working knowledge of Microsoft Office or equivalent software
• Team-oriented and willing to learn on the job

• Knowledge of HVAC/R industry, products, and solutions required
• Exceptional communication skills, with a strong focus on customer relations
• General computer proficiency, including Microsoft Office or equivalent applications
• Self-motivated and able to work with minimal supervision
• Excellent telephone etiquette and communication techniques
• Even-tempered personality, capable of effectively assisting customers with technical issues