Seeking a Customer Care Agent to support delivery recovery and customer communication across fulfillment centers. The role involves managing hot delivery issues, providing VIP and escalated support, coordinating with store and logistics teams, and ensuring timely resolution of delivery challenges. Key responsibilities include monitoring deliveries, handling multi-channel support, and maintaining proactive communication to enhance customer experience. Candidates should have 1-2 years of experience, strong problem-solving skills, excellent communication, and flexibility to work varied hours, including weekends and holidays. Compensation includes a base pay of $16.50/hour plus shift differential and bilingual pay. Benefits offered include health insurance, employee discounts, 401K, paid time off, and more. The company values diversity and is an equal opportunity employer.
The Dufresne Spencer Group does business as Ashley Furniture HomeStore and Stash Home. Our corporate headquarters is located in Memphis, TN, and we currently own 34 Ashley Furniture HomeStores, 4 Stash Homes, and 12 Distribution Centers with locations in Alabama, Arkansas, Illinois, Indiana, Kentucky, Mississippi, Missouri, Tennessee, and Texas. With current operations spanning dozens of stores across the nation, the Dufresne Spencer Group looks forward to continued growth in the marketplace.