$21 - $21 Per Hour
1 day ago
Who They Are: The company is the North American life science brand of a German based biotech company – a leading science and technology company. It offers a broad range of innovative products and services to biotech and pharmaceutical drug therapies businesses. Through dedicated collaboration with the scientific and engineering communities, and as one of the top three R&D investors in the life science tools industry, the brand serves as a strategic partner to customers and helps advance the promise of life science. There are multiple opportunities available in the company's Customer Care group! These are 12-15 month contracts with potential of conversion (based off of performance). Seeking candidates that can start on 07/19/21. This role will start on-site for the first week, and then be remote for an unknown period of time. Candidates should feel comfortable working in a remote environment, and have access to an ethernet cable.
The Customer Care Associate position involves working in dynamic and fast-paced team environment. In this role you will receive training and on-going coaching to enable you to deliver a better customer experience. You will interact daily with our customers via phone or email, identifying the reason for the inquiry and either providing direct assistance or involving the appropriate support team. The opportunity for growth exists for employees who demonstrate the ability and aspiration to take on roles of increased responsibility and complexity.
· Bachelors Degree in any discipline OR High School Diploma or GED and 1+ years of customer service experience
•Customer Service (1 year of experience is required)
•Basic Software Skills
•Call Center (1 year of experience is preferred)
•Years of experience: 1 year
•Experience level:Entry Level
Working hours: 8 AM - 7 PM (must be availble for 8 hours during this time, will be a 40 hour work week- set schedule determined after training)
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10,000 employees or more