Salary

$21 - $21 Per Hour

Job Type

Contractor

Posted

1 day ago

Location

Burlington, MA

Description

Who They Are: The company is the North American life science brand of a German based biotech company – a leading science and technology company. It offers a broad range of innovative products and services to biotech and pharmaceutical drug therapies businesses. Through dedicated collaboration with the scientific and engineering communities, and as one of the top three R&D investors in the life science tools industry, the brand serves as a strategic partner to customers and helps advance the promise of life science. There are multiple opportunities available in the company's Customer Care group!  These are 12-15 month contracts with potential of conversion (based off of performance). Seeking candidates that can start on 07/19/21. This role will start on-site for the first week, and then be remote for an unknown period of time. Candidates should feel comfortable working in a remote environment, and have access to an ethernet cable. 

Responsibilities

The Customer Care Associate position involves working in dynamic and fast-paced team environment. In this role you will receive training and on-going coaching to enable you to deliver a better customer experience. You will interact daily with our customers via phone or email, identifying the reason for the inquiry and either providing direct assistance or involving the appropriate support team. The opportunity for growth exists for employees who demonstrate the ability and aspiration to take on roles of increased responsibility and complexity.

Basic Qualifications:

· Bachelors Degree in any discipline OR High School Diploma or GED and 1+ years of customer service experience

Skills

•Customer Service (1 year of experience is required)
•Basic Software Skills
•Call Center (1 year of experience is preferred)

Education

•High School

Qualifications

•Years of experience: 1 year
•Experience level:Entry Level

Shift: First

Working hours: 8 AM - 7 PM (must be availble for 8 hours during this time, will be a 40 hour work week- set schedule determined after training)

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.


About the Company

Company Logo Randstad
Company Logo Randstad
Company Logo Randstad
Company Logo Randstad

Randstad

Looking for your next great opportunity but not sure where to find it? When you let Randstad US handle your job search, you get the support of one of the world's largest staffing firms partnering with you every step of the way. Our recruiters have the resources to find a job that's right for you. We combine our passion for people with the power of today's latest technologies to find opportunities that fit your skills in environments where you can thrive. Whether you're looking for a temporary or permanent position, our focus is on partnering with you to realize your true potential. And it all starts with your next great role.

Company Size

10,000 employees or more

Industry

Biotechnology/Pharmaceuticals

Website

https://www.randstadusa.com/