The Customer Experience Representative serves as the main contact for customers and outside sales regarding orders and products, acting as a link between customers, manufacturing, traffic, and purchasing. They handle all order entry and evaluation for windows and doors, review incoming requests, and build relationships with customers. Responsibilities include assisting with product, pricing, and billing inquiries, evaluating warranty requests, and resolving product or order issues through phone and email communication. They inform customers about potential delivery delays and collaborate with internal teams.
Qualifications include at least 2 years of customer service experience, strong communication skills, proficiency with computers, attention to detail, and the ability to multitask and manage expectations. Preferred skills include phone customer service experience and knowledge of the fenestration industry. A positive attendance record and team-oriented attitude are essential.