Seeking a Customer Experience Representative to troubleshoot software issues, assist clients via phone, email, and chat, and ensure a positive user experience. Responsibilities include resolving software questions, identifying trending issues, and collaborating with teams. Ideal candidates are quick learners, strong communicators, empathetic, team-oriented, and driven for professional growth. Requires a bachelor’s degree or equivalent experience, with location options in Dallas, TX or Louisville, KY. Offers competitive pay, benefits, career development, flexible schedules, and meaningful work that impacts patient care. The role emphasizes care, respect, and collaboration, supporting clients in overcoming operational and technical challenges to improve clinical outcomes. Applicants must have the legal right to work in the US without sponsorship.