We are seeking a Customer Experience Specialist I to support consumer direct lending in a call center environment.
Responsibilities include answering high-volume inbound calls and texts, performing data entry, handling routine inquiries via calls, emails, or chat, and collaborating with departments to resolve issues.
Qualifications include experience in mortgage or financial services call centers, bilingual Spanish is a plus, and understanding of mortgage regulations is beneficial.
Skills needed are strong communication, problem-solving, negotiation abilities, and proficiency with standard computer applications.
Position locations are in Phoenix, AZ; Tampa, FL; St. Louis, MO; and Plano, TX. The role is on-site with an hourly wage of approximately $20-24, offering benefits like health insurance and 401(k).
We value diversity, inclusion, and privacy, ensuring a respectful workplace where all candidates are considered without discrimination.