19 days ago
Title: Customer Service Golf Course
Martin County Parks and Recreation
Contracted through reSOURCE
Schedule: Varies, likely to include: Thursday, Friday, Saturday and Sunday
Must be able to pass criminal background, drug test and MVR
This is a skilled position that focuses on providing customer service through the assigned areas and may involve: opening/closing facilities, setting up and breaking down of events and activities, cash handling and processing customer transactions, deliveries, selling camp and birthday party packages, customer service in golf course operations, concession stands, waterpark, recreation facilities, and athletics, monitoring assigned recreation activities and facility usage, performing minor maintenance and custodial duties, and other general parks and recreation support activities. Incumbent will be assigned to the selected area at the discretion of the department, based on the needs of the department and/or season in the year. Incumbents are expected to be cross-trained in one or more areas of assignment. Work is reviewed through employee observation, facility inspection written and oral reports.
In the event of a natural or man-made disaster that may threaten the area, the employee may be required to perform emergency duties as directed.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(Note: The listed duties are illustrative only and are not intended to describe each and every function, which may be performed in the job class. The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.)
Collect fees or other charges from the guest while operating a POS (Point of Sale) computerized revenue collection system and takes registrations for recreation programs and facility reservations
Balance cash drawer to ensure money received matches sales processed.
Answer phone inquiries and give information to the public accurately and courteously.
Greets visitors; provides information to customers.
Maintains order and discipline at the facilities and gift shop, enforces proper facility usage, and enforces rules and regulations
May perform clerical duties and janitorial/light cleaning duties as position requires.
Work evenings, weekends and holidays as required.
Performs work related to this job description as required.
Seasonal Customer Service Attendant assigned to Golf perform the following duties:
Welcomes guests to the golf course; arranges players in proper starting order and maintains pace of play on the course.
Informs guests of course and cart path rules; explains processes to customers such as retrieving range balls, how the golf cart GPS functions, etc.
Collects receipts from each customer to verify check-in; properly records tee times and cart numbers.
Maintains constant communication with the Pro Shop Attendant(s) and Ranger to notify them of slow play or other concerns.
Responds to all customer concerns, questions, and complaints in a positive, respectful, and courteous manner at all times; reports these comments to a supervisor.
Keeps starter’s area as well as the 1st and 10th tees clean; maintains an appropriate supply of cups, lids, and straws at the beverage station.
Assists with tournaments.
Assists in course maintenance by: fixing divots and ball marks, replacing course stakes, ridding the course of litter, clearing driving range of baskets and balls.
Monitors pace of play and directs slow groups.
Speaks to patrons on the course and assists them in any way possible.
Fills in and/or covers cart attendant shifts as needed.
KNOWLEDGE, SKILLS AND ABILITIES:
(Note: The knowledge, skills, and abilities identified in this class specification represent those needed to perform the duties of this class. Additional knowledge, skills and abilities may be applicable for individual positions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Experience with recreation activities, special events, public service, or related field preferred.
Knowledge of the principles and practices of cashiering, business math, computers, and software applications.
Knowledge of proper telephone etiquette and procedures.
Knowledge of basic sanitation and safety requirements for the handling of food.
Knowledge of the operational and maintenance requirements of the equipment utilized in the facility to which assigned.
Knowledge of rules, regulations, and safety precautions related to recreational programming and vehicle operation.
Knowledge of rules, regulations, and safety precautions related to recreational activities.
Knowledge of the techniques and equipment of grounds and preparing ball fields for sports activities preferred.
Basic knowledge of golf course operations preferred.
Ability to make rapid and accurate math computations, reconcile money/accounts and maintain records.
Ability to establish and maintain effective working relationships with the general public and co-workers.
Ability to operate cash registers, computers, adding machines, and other office equipment.
Ability to provide exceptional customer service to all ages, including interaction with children, adults, the elderly and persons with special needs.
Ability to work a flexible work schedule.
Ability to assist in special events and swim meets as needed.
Ability to perform clerical duties and have the ability to perform monetary transactions.
Ability to write simple correspondence, respond to common inquiries or complaints from customers, service vendors, coaches, local businesses or other staff members.
Ability to maintain facilities clear of safety hazards.
EDUCATION and/or EXPERIENCE:
Must possess a High School Diploma or an acceptable equivalent and prior customer service of golf-course experience preferred.
Additional qualifying education and/or experience which provide the necessary knowledge, skills and abilities may be substituted one for the other on a year for year basis.
CERTIFICATES, LICENSES, REGISTRATIONS:
Must possess a valid Florida Driver’s License
Position may require first aid/CPR certification to be obtained within the first 6 months of hire and maintain same certifications as a condition of continued employment.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Acceptable eyesight (with or without correction)
Acceptable hearing (with or without correction)
Position may require performing stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials involving physical effort (20 - 100 pounds).
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed indoors and outdoors.
Involves frequent interaction with people.
May require attendance at night meetings and/or outdoor meetings.