Customer Service Building Support - Seattle, WA
Centerra Group LLC
Seattle, WA
Apply
JOB DETAILS
SALARY
$24–$24.01 Per Hour
JOB TYPE
Full-time, Employee
LOCATION
Seattle, WA
POSTED
30+ days ago
Follow CompanyYour information may be shared with the company.Following CompanyReport this job
Save
Email
All Centerra Group LLC jobs
SaveEmailAll Centerra Group LLC jobsCustomer Service Building Support - Seattle, WA
Centerra Group LLC - Seattle, WA
Posted: 9/26/2025 - Expires: 12/25/2025
Job ID: 292617305
Job Description
-
POSITION SUMMARY
The Customer Service Building Support personnel will consist of experienced, trained and uniformed concierge personnel providing highly visible, reliable and professional concierge service
PAY TRANSPARENCY/COMPENSATION
Rate of Pay: $24.00/hr
RESPONSIBILITIES
Welcome and greet tenants, guests, visitors, vendors, contractors and all other parties entering the building
Recognize and greet Client's senior management when they visit the building
Register all guests, visitors, vendors and contractors at the front desk using the building's sign-in procedures and visitor management technology platforms
Develop, maintain, and manage a vetted vendor list for the building, ensuring it is accurate and up-to-date, and manage vendor access to the building while onsite
Manage lines during rush hours by registering parties entering the building using mobile devices
Handling queries, complaints, and requests via phone, email and general correspondence
Call tenants to notify them of guest arrivals and to verify authorized guests and visitors
Assist any visitors to the building who do not have tenant contact information with finding the appropriate tenant contact person
Communicate with tenants to assist with visitor access
Issue permanent personnel badges and badges/passes for visitors, vendors and contractors to use while on the building's premises, in accordance with the governing security post orders and Standard Operating Procedures (SOPs) for the building
Preprint and organize entry badges/passes for large group events
Provide clear instructions for entry and ensure understanding of such instructions
Help guests and visitors with bags and luggage
Answer questions regarding the building, campus amenities and the surrounding neighborhood
Collaborate with Client and vendor personnel for other functions (e.g. building engineers and janitorial personnel) to respond to tenant and visitor requests
Monitor lobby cleanliness
Set up and manage stations (e.g. stands, tables, chairs) for promotional activities in the lobby
Manage mail, package, and food deliveries per building protocols
Conduct customer experience huddles with Client's management personnel
Enter work orders as authorized by Client's authorized representatives
Provide additional related services as requested by Client
The position will also include security-related duties and responsibilities, including but not limited to the following:
Monitor and control access to the building
Maintain security awareness of the buildings' premises and immediately report any security concerns, suspicious behavior, crimes in progress, criminal activity, evidence of past criminal activity, or unusual or suspicious incidents
Monitor building systems and alarms via real-time monitoring and, upon observing or becoming aware of an alarm or any other suspicious or criminal activity, make immediate notifications to Client's representatives,
Maintain a vigilant observe-and-report posture at all times while providing the Services, acting in accordance with building security procedures, including notifications, post orders, SOPs, and reporting requirements
Promptly report to Client's representatives any building deficiencies and any health and safety or other hazards observed and/or reported during a shift (e.g., lights out, broken sprinklers or windows, leaks and vandalism)
Provide immediate notification and management of workplace violence, bomb threats, and trespassing incidents, as directed in the post orders and SOPs for the Building
In the event of an emergency (including manmade, accidental, and natural/environmental), act in accordance with the building's Emergency Action Plan (EAP), post orders and SOPs, as appropriate
Qualifications
Must have one of the below experience requirements.
A minimum of 1 year of experience in hospitality, including as a concierge professional, receptionist, office assistant, administrative professional, or customer service specialist, and a minimum of 3 months of experience in the security industry, OR
A minimum of 1 year of experience in the security industry and acumen in client-facing hospitality services as assessed in job interviews and/or communicated in job application materials
Must have a Guard Card
High school diploma or GED
Associate or bachelor's degree in communications or business preferred
Active WA Guard Card
Proficient in Microsoft Office suite, including Office and Excel
Excellent communication skills, both written and verbal
Active listener
Organized and resourceful
Great attention to detail
Customer-focused with great customer service attitude
Professional appearance and interpersonal skills
Adept at prioritizing, scheduling and multitasking
Ability to handle office equipment, such as computers, telephone systems, and printers
BENEFITS
Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.
Medical, Vision & Dental Insurance
Paid Time-Off Program & Company Paid Holidays
401(k) Retirement Plan
Insurance: Basic Life & Supplemental Life
Health & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Personal Development & Learning Opportunities
On-the-job Training, Skills Development & Certifications
Corporate Sponsored Events & Community Outreach
Working Conditions
Work is typically based in and around a a busy multi-building environment subject to frequent interruptions.
Physical Requirements
May be required to lift and carry awkward items weighing up to 50 lbs. Requires intermittent running, continuous and prolonged standing, walking, sitting, squatting, stretching and bending without the aid of any walking assistance device.
-
In an ever-changing and complex world, security concerns are paramount. Enhanced security requires education, training, and specialized skills. Constellis provides end-to-end risk management and comprehensive security solutions to safeguard people and infrastructure globally. Our team of strategic problem solvers has a steadfast moral compass and unwavering dedication to creating a safer world. Constellis is committed to the success of our customers and partners. Constellis protects critical priorities safely and efficiently around the world. Operating globally and based in the Washington D.C. area, our employees bring unparalleled dedication and passion for creating a safer world and upholding the highest standards of compliance, quality, and integrity. As a leading global provider of risk management, security, humanitarian, training and operational support services to government and commercial customers worldwide, Constellis' forward-thinking solutions include a range of synergistic services, including background investigations, social intelligence tools, advanced training, logistics and life support, UAV and K9 services, and crisis response mitigation. At Constellis, our number one priority is to secure success for our customers. For more information, visit www.constellis.com
EEOC Statement
Constellis and its affiliated companies are equal opportunity employers. All applicants receive consideration without regard to race, color, sex, age, ethnicity, religion, national origin, disability, veteran status or any other characteristic prohibited by federal, state, or local law.
POSITION SUMMARY
The Customer Service Building Support personnel will consist of experienced, trained and uniformed concierge personnel providing highly visible, reliable and professional concierge service
PAY TRANSPARENCY/COMPENSATION
Rate of Pay: $24.00/hr
RESPONSIBILITIES
Welcome and greet tenants, guests, visitors, vendors, contractors and all other parties entering the building
Recognize and greet Client's senior management when they visit the building
Register all guests, visitors, vendors and contractors at the front desk using the building's sign-in procedures and visitor management technology platforms
Develop, maintain, and manage a vetted vendor list for the building, ensuring it is accurate and up-to-date, and manage vendor access to the building while onsite
Manage lines during rush hours by registering parties entering the building using mobile devices
Handling queries, complaints, and requests via phone, email and general correspondence
Call tenants to notify them of guest arrivals and to verify authorized guests and visitors
Assist any visitors to the building who do not have tenant contact information with finding the appropriate tenant contact person
Communicate with tenants to assist with visitor access
Issue permanent personnel badges and badges/passes for visitors, vendors and contractors to use while on the building's premises, in accordance with the governing security post orders and Standard Operating Procedures (SOPs) for the building
Preprint and organize entry badges/passes for large group events
Provide clear instructions for entry and ensure understanding of such instructions
Help guests and visitors with bags and luggage
Answer questions regarding the building, campus amenities and the surrounding neighborhood
Collaborate with Client and vendor personnel for other functions (e.g. building engineers and janitorial personnel) to respond to tenant and visitor requests
Monitor lobby cleanliness
Set up and manage stations (e.g. stands, tables, chairs) for promotional activities in the lobby
Manage mail, package, and food deliveries per building protocols
Conduct customer experience huddles with Client's management personnel
Enter work orders as authorized by Client's authorized representatives
Provide additional related services as requested by Client
The position will also include security-related duties and responsibilities, including but not limited to the following:
Monitor and control access to the building
Maintain security awareness of the buildings' premises and immediately report any security concerns, suspicious behavior, crimes in progress, criminal activity, evidence of past criminal activity, or unusual or suspicious incidents
Monitor building systems and alarms via real-time monitoring and, upon observing or becoming aware of an alarm or any other suspicious or criminal activity, make immediate notifications to Client's representatives,
Maintain a vigilant observe-and-report posture at all times while providing the Services, acting in accordance with building security procedures, including notifications, post orders, SOPs, and reporting requirements
Promptly report to Client's representatives any building deficiencies and any health and safety or other hazards observed and/or reported during a shift (e.g., lights out, broken sprinklers or windows, leaks and vandalism)
Provide immediate notification and management of workplace violence, bomb threats, and trespassing incidents, as directed in the post orders and SOPs for the Building
In the event of an emergency (including manmade, accidental, and natural/environmental), act in accordance with the building's Emergency Action Plan (EAP), post orders and SOPs, as appropriate
Qualifications
Must have one of the below experience requirements.
A minimum of 1 year of experience in hospitality, including as a concierge professional, receptionist, office assistant, administrative professional, or customer service specialist, and a minimum of 3 months of experience in the security industry, OR
A minimum of 1 year of experience in the security industry and acumen in client-facing hospitality services as assessed in job interviews and/or communicated in job application materials
Must have a Guard Card
High school diploma or GED
Associate or bachelor's degree in communications or business preferred
Active WA Guard Card
Proficient in Microsoft Office suite, including Office and Excel
Excellent communication skills, both written and verbal
Active listener
Organized and resourceful
Great attention to detail
Customer-focused with great customer service attitude
Professional appearance and interpersonal skills
Adept at prioritizing, scheduling and multitasking
Ability to handle office equipment, such as computers, telephone systems, and printers
BENEFITS
Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.
Medical, Vision & Dental Insurance
Paid Time-Off Program & Company Paid Holidays
401(k) Retirement Plan
Insurance: Basic Life & Supplemental Life
Health & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Personal Development & Learning Opportunities
On-the-job Training, Skills Development & Certifications
Corporate Sponsored Events & Community Outreach
Working Conditions
Work is typically based in and around a a busy multi-building environment subject to frequent interruptions.
Physical Requirements
May be required to lift and carry awkward items weighing up to 50 lbs. Requires intermittent running, continuous and prolonged standing, walking, sitting, squatting, stretching and bending without the aid of any walking assistance device.
-
In an ever-changing and complex world, security concerns are paramount. Enhanced security requires education, training, and specialized skills. Constellis provides end-to-end risk management and comprehensive security solutions to safeguard people and infrastructure globally. Our team of strategic problem solvers has a steadfast moral compass and unwavering dedication to creating a safer world. Constellis is committed to the success of our customers and partners. Constellis protects critical priorities safely and efficiently around the world. Operating globally and based in the Washington D.C. area, our employees bring unparalleled dedication and passion for creating a safer world and upholding the highest standards of compliance, quality, and integrity. As a leading global provider of risk management, security, humanitarian, training and operational support services to government and commercial customers worldwide, Constellis' forward-thinking solutions include a range of synergistic services, including background investigations, social intelligence tools, advanced training, logistics and life support, UAV and K9 services, and crisis response mitigation. At Constellis, our number one priority is to secure success for our customers. For more information, visit www.constellis.com
EEOC Statement
Constellis and its affiliated companies are equal opportunity employers. All applicants receive consideration without regard to race, color, sex, age, ethnicity, religion, national origin, disability, veteran status or any other characteristic prohibited by federal, state, or local law.
Job Summary
Veteran Preference
Company Details
- Company
- Centerra Group LLC
- Industry
- Security Guards and Patrol Services
Job Information
- Location
- Seattle, WA
- Job Type
- Full Time Employee
- Experience
- 1+ to 2 Years
Education Level - High School or equivalent
- Job Position
- 1 Position(s) Open
- Salary/Wage
- $24.00 - $24.01 /hour
- Duration
- Over 150 Days
Additional Information
- Federal Contractor
- Yes
- Affirmative Action Plan
- No
View More Jobs
All Centerra Group LLC jobsAbout the Company
C