Customer Service/Call Center Executive (Phone Support)
Trigyn Technologies Inc
Long Island City, NY
Immediate contract opportunity for Customer Service/Call Center Executive with direct client in Long Island City, NY.
Trigyn's Direct Government Client has MULTIPLE openings for Call Center / Customer Service Executive, who can work onsite in Long Island City, NY.
PLEASE NOTE:
• Candidates will need to be available to work shift schedules as below:
• Shifts are as follows: 6 am - 2 pm, 6:30 am - 2:30 pm, 7 am - 3 pm, 7:30 am - 3:30 pm, 8 am – 4 pm, 8:30 am - 4:30 pm, 9 am - 5 pm, 10 am – 6 pm, 12 pm – 8 pm, 1 pm – 9 pm, 2 pm -10 pm and 4 pm – 12 am.
• Must be able to work holidays, weekends, overtime and emergencies.
JOB DESCRIPTION:
Selected candidate will provide information to customers, conduct research and perform clerical support.
The responsibilities will include, but not be limited to the following:
• Answer heavy volume of incoming calls.
• Respond to telephone, mail, e-mail and in-person inquiries; determine service required.
• Utilize computer databases and information technology systems; research data needed to respond to inquiries.
• Maintain tracking system used to record and monitor inquiries and resolutions.
• Receive complaints from Residents and prepare work tickets regarding maintenance problems.
• Schedule and confirm repair appointments with residents.
• Record and log repair appointments into computer system.
• Perform clerical tasks and computer support as required.
QUALIFICATION REQUIREMENTS:
• 2 - 4 years of experience.
• Minimum Education - HS Diploma or GED from an accredited institution. All foreign education at any level must be certified by the US, Department of Education.
• Satisfactory experience responding to customer service inquiries, help desk, or public relations capacity, utilizing computers and information technology.
• Data entry experience and a minimum of 25 wpm typing skills
NEW YORK CITY HOUSING AUTHORITY RESIDENTS STRONGLY ENCOURAGED TO APPLY
TRIGYN IS AN EQUAL OPPORTUNITY EMPLOYER
About Trigyn: Trigyn is an IT Services Company that has been in business for 30 years with more than 1,500 resources deployed today. Trigyn is ISO 9001:2015, ISO 27001:2013 (ISMS) and CMMI Level 5 Certified. Trigyn is an E-Verify® Employer.