$16 Per Hour
6 days ago
Turners Falls, MA
The primary function of a Customer Service Center (CSC) Representative is to provide quality customer service to customers by telephone. The CSC Representative will also use email and written correspondence in order to assist customers. The CSC Representative will research and resolve customer’s requests. Extensive knowledge of the Bank’s services and products is required to ensure information to customers is complete and accurate. The CSC Representative will assist customers via telephone in several functions including: responding to account inquiries, cross-selling and referring new and existing customers to the appropriate Greenfield Savings Bank products, and researching outstanding customer questions. The CSC Representative spends most of their time handling incoming telephone calls and is logged in to the Bank’s Agent Software system for their entire shift. The CSC Representative is expected to report on time for their scheduled shift every day, and be ready to handle calls at the start of their assigned work time. All staff and management will assist with training of new CSC employees and those retail staff assigned to cross train in the CSC. This position reports to the CSC Manager.
The Customer Service Center Representative is proficient in locating information using Greenfield Savings Bank’s customer information system as well as web-based resources and printed documents. The Representative possesses professional communication ability including active listening and customer service skills, is articulate, speaks English fluently, and uses proper diction and grammar. The Representative is able to enunciate clearly at all times and pace their conversation with that of the person they are speaking to. The Representative is able to maintain a dialog with the customer while simultaneously processing and documenting information.
Approximately 36-40 hours per week; includes Saturday.
Greenfield Savings Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity and/or expression, national origin, disability status, protected veteran status, age, marital status, or any other protected class.