The Customer Service Coordinator (CSC) is a non-exempt role focused on enhancing customer loyalty through inbound and outbound calls, addressing customer needs, and ensuring satisfactory resolutions.
They coordinate information flow within the Service Department, maintain call logs, prepare reports, and support customer follow-up activities.
Key responsibilities include responding professionally to customer inquiries, performing audits, upselling, resolving issues, and managing paperwork such as welcome packets and service agreements.
The role requires excellent communication, customer service, and administrative skills, with proficiency in MS Office and basic math.
Qualifications include a high school diploma or equivalent, experience in customer service, and the ability to work collaboratively.
Benefits offered include health insurance, retirement plans, paid time off, and career development opportunities.
This position contributes to a diverse, inclusive team environment and adheres to equal employment opportunity policies.