Customer Service & E-Commerce Supervisor - Full Time

Whole Foods

East Lansing, MI

JOB DETAILS
SALARY
$16.50–$30.20 Per Hour
SKILLS
Analysis Skills, Community Support, Customer Service Management, Customer Support/Service, Interpersonal Skills, Maintain Compliance, Operations, Operations Management, Performance Analysis, Performance Metrics, Process Development, Process Improvement, Retail, Retail Management, Safety Compliance, Team Player, eCommerce
LOCATION
East Lansing, MI
POSTED
Today

This role supports Customer Service & E-Commerce operations, focusing on enhancing the checkout and online order pickup experiences. Responsibilities include managing daily store operations, monitoring performance metrics, ensuring safety and compliance, and developing team members. The supervisor delivers outstanding customer service, balances in-store and online demands, fosters teamwork, and identifies process improvements. Key skills include task management, analysis, interpersonal communication, and proficiency with relevant tools. Candidates need 12+ months retail experience and physical ability to handle lifting, standing, and working in various environments. The position offers competitive pay ($16.50-$30.20/hr), benefits, and a commitment to diversity and inclusion. Flexibility for nights, weekends, and holidays is required. Overall, the role aims to support community well-being and drive store excellence.

About the Company

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Whole Foods