Customer Service
Jobot
Hermitage, TN
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JOB DETAILS
SALARY
$20–$23 Per Year
JOB TYPE
Full-time, Employee
SKILLS
Commercial Real Estate, Communication Skills, Continuous Improvement, Customer Relations, Customer Support/Service, Customer/Client Research, Detail Oriented, Lead Generation, Maintenance Services, Order Delivery, Order Processing, Process Improvement, Record Keeping, Resolve Customer Issues, Sales, Time Management
LOCATION
Hermitage, TN
POSTED
22 days ago
Are you a fit? Easy Apply now by clicking the "Quick Apply" button and sending us your resume.
Salary: $20 - $23 per hour
A bit about us:
We are a trusted Tennessee-based company specializing in chimney cleaning, inspections, and repair services to keep homes safe and efficient year-round. With a commitment to professionalism and customer care, we ensure every fireplace and chimney functions flawlessly.
Why join us?
Join our team to be part of a respected chimney service company where your skills make a real impact in keeping homes and commercial properties safe, warm, and running efficiently.
Job Details
Job Details:
We are currently seeking a passionate and detail-oriented individual to join our team in the role of a Customer Service Representative. This position is an integral part of our organization, serving as the primary point of contact for our customers. The successful candidate will be responsible for managing customer queries and complaints, processing orders, and providing information about our services. The hours of the role are 8-5pm Monday through Friday.
Responsibilities:
1. Manage large amounts of incoming calls, emails, and customer service inquiries.
2. Generate sales leads and identify and assess customers’ needs to achieve satisfaction.
3. Build sustainable relationships and trust with customer accounts through open and interactive communication.
4. Provide accurate, valid, and complete information by using the right methods/tools.
5. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
6. Follow communication procedures, guidelines, and policies.
7. Take the extra mile to engage customers and meet customer service team sales targets and call handling quotas.
8. Coordinate with internal departments to ensure timely and accurate order processing and delivery.
9. Continuously improve through feedback, identifying opportunities for customer service process improvements.
10. Keep records of customer interactions, process customer accounts, and file documents.
If you are a dedicated, reliable, and customer-focused professional who wants to provide top-quality service to our customers, we would love to hear from you.
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
About the Company
J
Jobot
Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values.
Founded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA).
Ready to find a good job? Create your profile today at Jobot.com 🤖
COMPANY SIZE
100 to 499 employeesINDUSTRY
Staffing/Employment Agencies
FOUNDED
2018
WEBSITE
http://www.jobot.com