Customer Service Manager
Creative Financial Staffing
Spring, TX
Customer Service Manager
Creative Financial Staffing has recently partnered with a manufacturing organization in Houston, TX. Are you ready to join this incredible team?
About the Company and Opportunity:
- Our client is a solid organization that has business in over 100 countries!
- This organization is a leading designer, manufacturer and distributor of gaskets, pipe sealing solutions and other rubber products.
- Why work here:
- Very collaborative work environment!
- Endless opportunities for interesting and challenging work that you can feel passionate about.
Overview of the Customer Service Manager:
- Managing and developing current customer service reps and future hires
- Identify opportunities for improvement and bridge the gaps by advising best practices and processes
- Participate in the implementation of the new Global Shop
- Entering customer orders into the Global Shop ERP systems
- Reestablish Customer Services processes with new implementation, and document process and activity for customer services department
- Develop and execute trainings to the customer service team
- Responsible for running reports and metrics by using excel pivot tables and v-look ups
- Following up with customers on orders and quotes for lead times and prices changes
- Handle all escalations from customer service team with a quick resolution
- Coordinate with key internal personnel to complete various sections of the quotes and drive to completion
- Identifying potential problems ahead of time and coordinating with customers and the shipping department to ensure timely and accurate receipts of products
- Interface with salesmen and Costs Rica staff on constant basis to ensure inventory levels are kept at optimum levels
- Updating and allocating inventory
Preferred Qualifications for the Customer Service Manager:
- Bachelor's degree
- 5+ years business to business customer service management
- Leading small to midsize teams
- Excellent planning, organizational, and communication skills
- Ability to prioritize and manage multiple tasks simultaneously while paying close attention to detail
- MS Excel – Pivot Tables, VLOOKUP's
- Strong attention to detail and organized
#ZRCFS
#customerservicemanager
#orderentry
#csr
MaxSalary: USD90000
MinSalary: USD75000
About the Company
Creative Financial Staffing
ABOUT US:
Creative Financial Staffing (CFS) is a leading, employee-owned staffing firm—the largest one founded by CPA firms. CFS helps companies locate, attract and hire exceptional accounting, finance & technology professionals. With three decades of experience, CFS has developed a vast network of skilled professionals and has unique resources to better understand hiring needs, attract higher-caliber candidates and assess candidate potential.
Established in 1994, CFS today operates 30+ offices across the United States. Nationally, CFS connects companies with candidates, from entry-level to executive level, temporary to direct hire, and project support to interim management.
OVERVIEW:
Creative Financial Staffing, along with our CFS Technology Division, delivers qualified accounting, finance and technology professionals on a temporary and permanent basis across a broad range of industries. Our extensive network equips us with the resources to better understand our client’s needs, attract higher-caliber candidates, and assess their potential. We take pride in being the industry's leading employee-owned staffing firm.
100% Employee-Owned: By embracing this business model, CFS has empowered its employees to become committed owners, fostering a culture of innovation, productivity, and customer-centricity. With an engaged and empowered workforce, our customers reap the rewards.
Your Success is Our Success: Our business is all about people and personal connections, built on trust and teamwork. As employee-owners, we love what we do and we are dedicated to the success of our clients and candidates.
Highly Qualified Professionals at Every Level: We are dedicated to recruiting top accounting, finance and technology talent for our clients, from entry-level to senior professionals. Our rigorous screening process includes personal interviews, professional reference checks, and employment/degree verifications to ensure a list of quality candidates.
Personal Attention: Our clients consistently commend us for our individualized focus and service. Client and recruit satisfaction is paramount to our business, and we strive to ensure each placement is the absolute best.
Our Commitment: Our core values are the foundation of our company’s culture and success. They guide our decision-making, foster collaboration, and create a positive work environment built on transparency and accountability. At CFS, our employees embody and value: integrity, teamwork, accountability, positive mindset, disciplined, and hard work.
Career Opportunities: We are growing! CFS is always on the lookout for team-oriented, enthusiastic, entrepreneurial, and customer service-driven professionals to join our team. If this sounds like you, join us and discover what we're all about!
Headquarters:
21 Custom House St.
Suite 210
Boston, MA 02110
Interested in learning more about our current opportunities? Join our talent network today!