Customer Service Manager
DANIELS SHARPSMART INC
STURTEVANT, WI
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JOB DETAILS
LOCATION
STURTEVANT, WI
POSTED
30+ days ago
Health, a mission-driven leader in healthcare waste management, as our
Customer Service Manager based at our plant in Sturtevant, WI. At
Daniels, we're transforming the way healthcare organizations manage
waste-prioritizing safety, sustainability, and service excellence. This
is more than just a management role; it's an opportunity to be part of
a company that's making a real impact in hospitals and clinics across
the country. As a key member of our Orlando team, you'll lead customer
service operations with passion and precision, ensuring our clients
receive outstanding support while helping drive continuous improvement
and innovation. What you will do * Lead & Develop Team * Manage a
cross-functional customer service team, fostering accountability and
collaboration * Support employee engagement and retention initiatives
* Customer Experience & Communication * Oversee outbound
communications and host customer meetings * Ensure service delivery
aligns with brand tone and operational efficiency * Data Analysis &
Process Improvement * Analyze service data to identify trends and root
causes * Drive corrective actions and continuous improvement
initiatives * Systems & Cross-Functional Collaboration * Champion
system adoption (Salesforce, RouteOptix/Tegos) and process
standardization * Collaborate with Operations, Transportation, and
Finance to enhance service outcomes * Reporting & Business Acumen *
Monitor KPIs and deliver performance reports * Make informed decisions
balancing customer needs with financial sustainability What we are
looking for * Must-Have Qualifications * 5+ years of experience in
Customer Service, including at least 2 years in a leadership role *
Strong analytical skills with a proven ability to make data-driven
decisions * High proficiency in Salesforce and Microsoft Office Suite
* Demonstrated success in leading teams, improving processes, and
driving customer satisfaction * Excellent communication skills,
adaptable for both internal and external stakeholders * Familiarity
with Root Cause Analysis and continuous improvement methodologies *
Nice-to-Have Qualifications * Experience in logistics, waste
management, or other regulated service industries * Advanced knowledge
of data visualization or reporting tools * Exposure to cross-functional
collaboration in operational environments Why work for us * Job
Stability - As an essential service to healthcare, Daniels Health is
non-seasonal and recession-proof * Comprehensive Benefits - Medical,
Dental, and Vision Insurance effective on Day One; Paid Short-Term
Disability; Company-sponsored Life Insurance; Voluntary Long-Term
Disability and Accident Insurance * 401K Matching Plan - 50% employer
match on up to 6% contribution (up to 3% employer contribution) with a
5-year vesting schedule and no waiting period on the match * Permanent
Position - Full-time, 40 hours per week with long-term career potential
* Mission-Driven Work - Be part of a company that's making healthcare
safer and more sustainable through innovative waste management solutions
* Growth & Development - Opportunities to expand your skills in
leadership, data analysis, and cross-functional collaboration within a
supportive and evolving organization If you're passionate about leading
teams, improving processes, and delivering exceptional customer
experiences, we'd love to hear from you. At Daniels Health, you'll be
part of a purpose-driven organization that values innovation,
collaboration, and personal growth. Apply today and help us shape a
safer, more sustainable future in healthcare. Who are we? We To view the
full job description please use the link below.
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* APPLICATION INSTRUCTIONS: Apply Online:
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About the Company
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