Customer Service Rep
Judge Group
Orange, CA
Salary: $23.00 USD Hourly - $26.00 USD Hourly
Description: Our client is currently seeking a Customer Service Rep in Orange, CA!
This job will have the following responsibilities:
- Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department.
- Addresses member and provider inquiries, questions and concerns in all areas including eligibility, enrollment, claims or authorization status, benefit interpretation and referrals/authorizations for medical care in-person or telephonically.
- Communicates, builds and maintains internal and external relationships by prompt and accurate service.
- Identifies and communicates challenges that might arise with the use of professional judgement while adhering to departmental policies and procedures.
- Follows through on and completes all member and provider inquiries or requests.
- Enters accurate, complete and correct documentation into Facets regarding all issues and/or inquires, complaints and grievances. Serves as a resource for other team members.
Qualifications & Requirements:
- Health Maintenance Organization (HMO), Medi-Cal/Medicaid and health services experience.
- 3-6 months of call center experience.
- Typing speed of 40 words per minute (WPM)
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact: edavis01@judge.com
About the Company
Judge Group
The Judge Group Inc., is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better. Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India.
The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications. If you would like to learn more about The Judge Group visit www.judge.com or call toll free (800) 360-4474.