Customer Service Representative / Account Coordinator

The Customer Service Representative / Account Coordinator is responsible for the accurate and professional exchange of information on daily business activities between customers and our clients. The Account Coordinator is a key interface with the customer and plays a pivotal role in the success of this relationship.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Other duties may be assigned:

• Tracks and expedites all aspects of orders for assigned customers.

• Complete required reports (e.g., status reports, forms, etc.) for the customer

• Control and determine materials, time, and process of production runs based on the Customer’s forecast.

• Acts as the primary liaison between the customer and production facilities.

• Expedites the accurate flow of information within production facilities.

• Interfaces with the customer via the phone, email, etc., and will visit customers with sales reps as required.

• Prepares internal reports as required.

• Processes complaints and other documentation as required.

• Responsible for coordinating daily shipments.

• Process invoices daily and credit notes as required.