Full-time Customer Service Representative role offering growth opportunities in the insurance industry. The position involves handling inbound/outbound calls and emails related to policy changes, renewals, billing, claims, and policy details, aiming for first-call resolution and high customer satisfaction. Candidates should have 2-3 years of customer service or call center experience, with a high school diploma or GED; insurance experience or certifications are a plus. Responsibilities include documenting customer interactions, supporting special projects, and working extended hours during peak times or catastrophes. Benefits include medical, dental, vision, 401(k), and paid time off. The role requires excellent communication skills, professionalism, and a team-oriented attitude, with company policies emphasizing equal opportunity and accommodations for disabilities.
Not only is Tower Hill Insurance one of Florida's most trusted names in homeowners insurance, but it offers great opportunities for career advancement and personal growth, along with very competitive benefits and rewards. We are growing at a consistent pace and seek professional individuals with drive, team mentality, who want to make an impact, and are committed to a long-term career in the insurance industry.