Job Type

full-time

Posted

9 days ago

Location

ALPHARETTA, GA

Description

Description

About the Company: nCourt, LLC was founded in 2002 as a third-party payment processor and full-service e-commerce partner for courts, other government agencies and businesses.  nCourt partners with over 2,000 government agencies in 33 states and its expanded payment portfolio includes traffic citations, property taxes, utilities, court fines and fees, bond and probation. Our Company offers competitive pay and monthly incentive programs as well as work from home opportunities. 

 

In addition, our Company offers a competitive benefits package including medical insurance, dental insurance, vision insurance, company paid basic life insurance, a 401(K) plan with a company match and paid time off. 

 

Duties/Responsibilities: 

  • Responsible for all customer inquiries and processing credit card payments
  • Provide excellent sales and customer service
  • Follow up to customer inquiries 
  • Work with confidential information
  • Work to resolve issues on first call 
  • Enter data from customers
  • Appropriately and effectively communicate 
  • Thrive as a team player in a fast-paced, high-energy, change-oriented environment
  • Participate in additional training courses when needed
  • Perform other related duties as needed

 

Qualifications:

  • 6 months Call Center experience or Customer Service/Retail experience preferred.  Revenue generating call center experience desired.
  • High School Graduate or GED
  • Must be 18 years old
  • Must have reliable form of transportation
  • Type 30 wpm
  • Must possess attention to detail mentality to ensure data entry accuracy
  • Ability to use desktop computer system
  • Logical problem solving skills
  • Proven oral & written communication skills
  • Must have flexible availability (days, nights and weekends)
  • Ability to use Windows operating systems
  • Provide a positive, professional, empathetic and customer-focused manner
  • Good organization skills
  • Work From Home Possibility
  • Must be able to pass Background Check