jQuery1779928423201863(" u003cdiv class="ja-job-details"u003e u003ch2 class="title"u003eCustomer Service Representative - AMERu003c/h2u003e u003cdiv class="meta"u003e u003cul class="classifications"u003e u003cli data-id="21525"u003e Call Centre u0026amp; Customer Service u003c/liu003e u003cli data-id="21526"u003e Call Center Operator u003c/liu003e u003cli data-id="21527"u003e Chicago u003c/liu003e u003cli data-id="21528"u003e Permanent / Full Time u003c/liu003e u003c/ulu003e u003cp class="date-posted"u003e 27/5/2026 u003c/pu003e u003c/divu003e u003cdiv class="description"u003e Weu0026rsquo;re not looking for someone whou0026rsquo;s planning to try AI one day. Weu0026rsquo;re hiring someone who makes complex issues simple, who can serve as an escalation point alongside Ai. Somebody who wants to keep building that edge in a role where every interaction counts.u003cbru003eu003cbru003e This is a client services role at the heart of the customer experience u0026mdash; supporting users through onboarding, complex queries, and day-to-day platform use across the Americas. Youu0026rsquo;ll be the expert customers turn to when the stakes are high, and alongside AI youu0026rsquo;ll show up better prepared, every time.u003cbru003eu003cbru003e u003cstrongu003eu003cspan style="text-decoration:underline"u003eHow AI changes this roleu003c/spanu003e u003c/strongu003eu003cbru003eu003cemu003eYou donu0026rsquo;t just resolve issues. You prevent them.u003cbru003eu003c/emu003eu003cbru003e Client Services used to be about manually supporting customers with time consuming tasks or fixing all the problems small or large, complex or simple. In this team, AI handles that layer u0026mdash; so you spend your time on the conversations, relationships, and proactive moments that actually drive customer success.u003cbru003eu003cbru003e u003cstrongu003eCustomer prep:u003c/strongu003e walk into every interaction already informed u003cbru003eBefore every customer interaction, Ai Annie our friendly CS agent, has already got an understanding of the issue, highlighted simple solutions and can escalate to you with all of the necessary information. u0026nbsp;u003cbru003eu003cbru003e u003cstrongu003eIssue resolution:u003c/strongu003e faster answers, fewer escalations u003cbru003eUse AI to quickly surface relevant product knowledge, draft clear and accurate responses, and identify the fastest path to resolution u0026mdash; so customers spend less time waiting and more time succeeding.u003cbru003eu003cbru003e u003cstrongu003eOnboarding and training:u003c/strongu003e personalised guidance at scale u003cbru003eWith Ai acting as our reactive agent, your time is freed up to provide tailored onboarding, with a consultative approach - not just showing the features but influencing customers to get the most value from our features. Feedback u003cbru003eu003cbru003eu003cstrongu003eSynthesis:u003c/strongu003e turn conversations into product insight u003cbru003eLLMs help you synthesise themes across customer conversations and support tickets u0026mdash; so the feedback you share with Product and Sales is clear, structured, and backed by patterns, not anecdotes.u003cbru003eu003cbru003e u003cstrongu003eu003cspan style="text-decoration:underline"u003eWhat youu0026rsquo;ll dou003cbru003eu003c/spanu003eu003c/strongu003e u003cbru003eDeliver exceptional customer experiences: u003culu003e u003cliu003eElevate service standards in every interaction - walk into any conversation with the knowledge and context to support our customers.u003c/liu003e u003cliu003eProactively address technical inquiries and challenges, serving as a trusted advisor on Ansaradau0026rsquo;s suite of productsu003c/liu003e u003cliu003eCommunicate with clarity and empathy, building rapport and trust through active listening and genuine care.u003c/liu003e u003c/ulu003e Enable and empower customers: u003culu003e u003cliu003eOnboard and educate new users through personalised guidance and training on the Ansarada platform.u003c/liu003e u003cliu003eIdentify opportunities for customer expansion and upsell u0026mdash; with AI surfacing the right signals at the right time.u003c/liu003e u003cliu003eSpot and share remarkable customer stories that celebrate success across the broader business.u003c/liu003e u003c/ulu003e Connect the dots across the business: u003culu003e u003cliu003eProvide closed-loop feedback between Product, Sales, and Marketing - with LLMs helping you summarise themes and surface patterns from customer conversations.u003c/liu003e u003cliu003eCollaborate cross-functionally to drive continuous improvement in customer experience and platform value.u003c/liu003e u003cliu003eShare whatu0026rsquo;s working u0026mdash; your AI workflows, your resolution playbooks, your onboarding wins.u003c/liu003e u003c/ulu003e u003cstrongu003eu003cspan style="text-decoration:underline"u003eWhat weu0026rsquo;re looking foru003c/spanu003e u003c/strongu003eu003cbru003eu003cbru003eExperience Proven experience in a customer-facing or client services role, ideally in a tech or SaaS environment. Comfortable navigating digital platforms and tools including MS Suite, Slack, Teams, Jira, CRMs, and Mac. Adaptable and quick to learn in a fast-moving product environment. Available to work a roster of shifts between 9:00 am and 7:00 pm Monu0026ndash;Fri, with rotating weekend shifts.u003cbru003e u003cbru003eAI fluency: u003culu003e u003cliu003eYou use LLMs (ChatGPT, Claude, Gemini) daily u0026mdash; To support how you champion our customersu0026rsquo; experience, drafting feedback, responses and raising gaps for further efficiencies.u003c/liu003e u003cliu003eYou know where AI makes you sharper u0026mdash; and where your empathy, instincts, and human touch still win.u003c/liu003e u003cliu003eYou share what works and youu0026rsquo;re always looking for whatu0026rsquo;s next.u003c/liu003e u003c/ulu003e Mindset: u003culu003e u003cliu003eCustomer-obsessed u0026mdash; every interaction is an opportunity to make a meaningful impact.u003c/liu003e u003cliu003eCurious and solutions-oriented u0026mdash; you view obstacles as opportunities to innovate and improve.u003c/liu003e u003cliu003eAI-curious by default u0026mdash; always looking for a faster, smarter way to serve customers.u003c/liu003e u003cliu003eStrong communicator u0026mdash; clear, empathetic, and confident across written and verbal channels.u003c/liu003e u003cliu003eFast learner who shares the wins (and the lessons).u003c/liu003e u003c/ulu003e Success in this role looks like u003culu003e u003cliu003eResolution u0026rarr; customer issues resolved faster and with fewer escalations.u003c/liu003e u003cliu003eAdoption u0026rarr; customers onboarded and actively getting value from the platform.u003c/liu003e u003cliu003eExpansion u0026rarr; upsell opportunities identified and converted through proactive engagement.u003c/liu003e u003cliu003eInsight u0026rarr; structured, pattern-backed feedback reaching Product and Sales.u003c/liu003e u003c/ulu003e u003cstrongu003eu003cspan style="text-decoration:underline"u003eWhou0026rsquo;s Ansarada?u003c/spanu003e u003c/strongu003eu003cbru003eJoin the team designing the future of dealmaking.u003cbru003eu003cbru003e Ansarada is the secure dealmaking infrastructure company. We help companies, governments, and their advisors protect what matters and realise their potential when it counts. From Mu0026amp;A and capital raising to restructures, audit, and infrastructure procurement, we provide the system of record that keeps critical information secure and processes under control.u003cbru003eu003cbru003e Founded in Sydney in 2005, Ansarada is trusted across 170 countries and has supported more than 55,000 transactions, bringing together data, workflow, and security by design so teams can move with clarity and confidence when the stakes are high.u003cbru003eu003cbru003e Great Place to Work certified for 16 years running. Recognised as one of Australiau0026rsquo;s Best Places to Work for Women and in Technology. Teams across Sydney, Ho Chi Minh, Chicago, Amsterdam, and London.u003cbru003eu003cbru003e u003cstrongu003eu003cspan style="text-decoration:underline"u003eWhatu0026rsquo;s in it for you?u003c/spanu003eu003c/strongu003e u003culu003e u003cliu003eMaxwell Leadership Program, book budget, and time to learn and grow.u003c/liu003e u003cliu003eReal AI development u0026mdash; tools, training, and the space to build workflows that actually change how you work.u003c/liu003e u003cliu003eSubsidised health insurance and generous paid leave (parental, birthday, community, anniversary)u003c/liu003e u003cliu003eFlexible hybrid model: 3 days in office u0026amp; 2 days remote.u003c/liu003e u003cliu003eCompetitive compensation and employee benefits.u003c/liu003e u003c/ulu003e u003cstrongu003eAdditional Information:u003c/strongu003eu003cbru003e u003culu003e u003cliu003eEmployment Type - Full-time or part-time opportunity availableu003c/liu003e u003c/ulu003e Learn more:u003cbru003e u003culu003e u003cliu003eVirtual office tour + meet the team: https://team.ansarada.com/u003c/liu003e u003cliu003eGreat Place to Work: https://greatplacetowork.com.au/certified-companies/u003c/liu003e u003cliu003eWomen of Ansarada: https://www.youtube.com/watch?v=Vv2QPPxu57cu003c/liu003e u003c/ulu003e u003cemu003eAt Ansarada, belonging means embracing and valuing everyoneu0026rsquo;s unique strengths, experiences, backgrounds, and perspectives. We are committed to fostering a workplace where everyone feels respected, celebrated, and empowered to be their true selves.u003c/emu003e u003c/divu003e u003cdiv class="apply"u003e u003ca class="back-link" href="#" title="Back to search results"u003eBack to search resultsu003c/au003e u003cinput type="button" class="ja-button" data-job-id="904365" value="Apply Now" title="Apply Now" /u003e u003c/divu003e u003c/divu003e ");