The Customer Service Representative (CSR) provides sales order support by accurately processing customer and sales personnel orders via various media. They assist in resolving order fulfillment issues, manage receivable inquiries, and generate customer documentation such as invoices and shipping papers. The role involves maintaining product pricing, updating reports, and supporting daily administrative tasks. Candidates should have at least two years of related experience, proficiency in CRM and Microsoft Office, strong communication skills, and attention to detail. Preferred qualifications include an associate or bachelor’s degree, ERP system knowledge, and experience in manufacturing or distribution. The CSR collaborates across departments, suggests process improvements, and ensures customer satisfaction while fulfilling all assigned duties efficiently.