Customer Service Representative
Jobot
Dallas, TX
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JOB DETAILS
SALARY
$60,000–$75,000 Per Year
JOB TYPE
Full-time, Employee
SKILLS
Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Dental Insurance, Detail Oriented, Develop and Maintain Customers, Disability Insurance, Documentation, ERP (Enterprise Resource Planning), Food Production, Food and Beverage Industry, Health Insurance, High School Diploma, Identify Issues, Interpersonal Skills, Life Insurance, Manufacturing, Microsoft Office, Microsoft Product Family, Multitasking, Needs Assessment, Online Chat, Order Delivery, Order Processing, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Resolve Customer Issues, Time Management, Tuition Reimbursement, Writing Skills
LOCATION
Dallas, TX
POSTED
18 days ago
This Jobot Job is hosted by: Adrian Martinez
Are you a fit? Easy Apply now by clicking the "Quick Apply" button and sending us your resume.
Salary: $60,000 - $75,000 per year
A bit about us:
Based out of the Dallas, TX area, we are searching for a talented Customer Service Representative to join our growing team..
Join our team and experience a rewarding and challenging work environment where you can truly make a difference. We are excited to hear from you!
Why join us?
Medical & dental insurance
401(k) with company match
Paid time off
Tuition reimbursement
Life insurance
Short-term & long-term disability insurance
Job Details
Job Details:
We are looking for a dynamic and energetic Customer Service Representative to join our team in the Food Manufacturing industry. This is a position where you'll be the primary point of contact for our valued customers, providing them with top-notch support and ensuring their needs are met with the highest level of satisfaction. You will also play a crucial role in maintaining strong customer relationships and contributing to our overall growth and success.
Responsibilities:
1. Serve as the first point of contact for customers, addressing their inquiries, resolving their issues, and providing them with detailed information about our products and services.
2. Utilize Microsoft Business Central to manage customer accounts, process orders, and keep track of customer interactions.
3. Collaborate closely with the manufacturing team to ensure timely and accurate delivery of orders.
4. Use your strong problem-solving skills to troubleshoot any customer issues and find effective solutions.
5. Leverage your excellent communication skills to clearly and effectively communicate with customers through various channels, including phone, email, and live chat.
6. Pay strict attention to detail in all customer interactions and documentation, ensuring accuracy and thoroughness.
7. Develop and maintain strong relationships with customers, understanding their needs and providing personalized solutions.
8. Continuously seek ways to improve customer service experience and processes, suggesting improvements where necessary.
Qualifications:
1. Minimum of 2 years of experience in a customer service role, preferably in the manufacturing industry.
2. Proficiency in using Microsoft Business Central or similar ERP systems.
3. Exceptional computer skills, including a strong grasp of MS Office Suite.
4. Outstanding problem-solving skills, with the ability to think quickly and handle complex issues.
5. Excellent communication skills, both written and verbal, with the ability to explain complex information clearly and concisely.
6. High level of attention to detail and accuracy.
7. Strong interpersonal skills, with a customer-centric mindset and the ability to build strong relationships.
8. Ability to work in a fast-paced, dynamic environment, managing multiple tasks simultaneously.
9. High school diploma or equivalent; a degree in a relevant field will be a plus.
Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.
About the Company
J
Jobot
Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values.
Founded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA).
Ready to find a good job? Create your profile today at Jobot.com 🤖
COMPANY SIZE
100 to 499 employeesINDUSTRY
Staffing/Employment Agencies
FOUNDED
2018
WEBSITE
http://www.jobot.com