Customer Service Representative
STERLING
Elizabeth, PA
Key Responsibilities:
Accurately enter customer orders into the system, ensuring all details are correct.
Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
Resolve customer concerns, process order modifications, and provide updates on order status.
Collaborate with internal teams (such as sales, warehouse, and logistics) to ensure smooth order fulfillment.
Maintain accurate records of customer interactions and transactions.
Assist with troubleshooting order discrepancies and proactively identify solutions.
Other administrative duties as needed
Qualifications & Skills:
High school diploma or equivalent (associate’s or bachelor’s degree preferred).
Previous experience in customer service, order entry, or a related field.
Proficiency in CRM systems and order processing software.
Strong attention to detail and accuracy in data entry.
Excellent verbal and written communication skills.