Monster

Customer Service Representative

STERLING

Elizabeth, PA

JOB DETAILS
SKILLS
Administrative Skills, Communication Skills, Consulting, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Entry, Detail Oriented, High School Diploma, Identify Issues, Logistics, Order Processing, Order/Customer Fulfillment, Presentation/Verbal Skills, Sales, Time Management, Track Customer Issues, Warehousing, Writing Skills
LOCATION
Elizabeth, PA
POSTED
30+ days ago
Sterling Office Professionals has partnered with a growing company to find multiple customer service representatives/order entry specialists! This is a contract-to-hire opportunity!
Key Responsibilities:
  • Accurately enter customer orders into the system, ensuring all details are correct.

  • Respond to customer inquiries via phone, email, and chat in a professional and timely manner.

  • Resolve customer concerns, process order modifications, and provide updates on order status.

  • Collaborate with internal teams (such as sales, warehouse, and logistics) to ensure smooth order fulfillment.

  • Maintain accurate records of customer interactions and transactions.

  • Assist with troubleshooting order discrepancies and proactively identify solutions.

  • Other administrative duties as needed


Qualifications & Skills:
  • High school diploma or equivalent (associate’s or bachelor’s degree preferred).

  • Previous experience in customer service, order entry, or a related field.

  • Proficiency in CRM systems and order processing software.

  • Strong attention to detail and accuracy in data entry.

  • Excellent verbal and written communication skills.

About the Company

S

STERLING