The Customer Service Representative (CSR) manages customer calls to process orders and resolve issues related to shipments, billing, and product inquiries. They must understand the business, demonstrate empathy, and provide timely assistance, including tracing shipments, informing customers of status, and following up on requests. The role involves routing orders, quoting products, upselling, and maintaining detailed records. Key skills include strong communication, problem-solving, organization, and the ability to multitask in a fast-paced environment. Candidates should have 2-4 years of customer service experience, a high school diploma or GED, proficiency in Microsoft Office, basic computer skills, and typing ability. Experience with industry products or specific software is a plus. The CSR works independently, builds customer relationships, and contributes to overall customer satisfaction.